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Nonprofiteer
← CREDIT UNION OF AMERICA

Form 990 for tax year 2023

Filed by CREDIT UNION OF AMERICA.

Totals

Total revenue
$93,587,830
Total expenses
$80,784,436
Contributions and grants received
$0
Grants paid
$116,920
Program service revenue
$89,336,491
Investment income
$2,979,800
Other revenue
$1,271,539
Total assets, end of year
$1,514,756,460
Total liabilities, end of year
$1,326,798,639
Net assets or fund balances, end of year
$187,957,821
Program services expenses (Part IX)
not reported
Management and general expenses
not reported
Fundraising expenses
not reported
Program service expenses (Part III)
not reported

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Revenue

Part VIII, the statement of revenue.

  • 2a · Program service revenue: INTEREST ON LOANS

    total $67,560,046 · related or exempt $67,560,046

  • 2b · Program service revenue: VISA INTERCHANGE

    total $10,162,693 · related or exempt $10,162,693

  • 2c · Program service revenue: FEES & OTHER CHARGES

    total $8,002,968 · related or exempt $8,002,968

  • 2d · Program service revenue: INSURANCE SALES

    total $2,551,166 · related or exempt $2,380,790 · unrelated business $170,376

  • 2e · Program service revenue: ALL OTHER

    total $653,803 · related or exempt $539,443 · unrelated business $114,360

  • 2f · All other program service revenue

    total $405,815 · related or exempt $405,815

  • 3 · Investment income

    total $2,979,800 · related or exempt $2,979,800

  • 5 · Royalties

    total $133,883 · related or exempt $133,883

  • 11a · Other revenue: OTHER NON-OP INC (DEFERRED COMP)

    total $1,102,878 · related or exempt $1,102,878

  • 11b · Other revenue: OTHER NON-OP INC/LOSS

    total $34,778 · related or exempt $34,778

  • 11e · Other revenue, total

    $1,137,656

Functional expenses

Part IX, the statement of functional expenses.

  • 2 · Grants to domestic individuals

    total $116,920

  • 5 · Compensation of officers, directors and key employees

    total $2,851,272

  • 7 · Other salaries and wages

    total $17,513,062

  • 8 · Pension plan contributions

    total $1,070,603

  • 9 · Other employee benefits

    total $2,334,265

  • 10 · Payroll taxes

    total $1,449,212

  • 11b · Fees: legal

    total $33,816

  • 11c · Fees: accounting

    total $1,853,485

  • 11g · Fees: other

    total $320,672

  • 12 · Advertising and promotion

    total $2,381,740

  • 13 · Office expenses

    total $2,852,581

  • 14 · Information technology

    total $7,536,759

  • 16 · Occupancy

    total $1,993,849

  • 17 · Travel

    total $114,285

  • 19 · Conferences, conventions and meetings

    total $787,264

  • 20 · Interest

    total $4,160,316

  • 22 · Depreciation, depletion and amortization

    total $3,496,781

  • 23 · Insurance

    total $326,696

  • 24a · Other expenses: DIVIDENDS

    total $19,585,390

  • 24b · Other expenses: LOAN SERVICING

    total $4,654,699

  • 24c · Other expenses: PROVISION FOR LOAN LOSS

    total $4,564,155

  • 24d · Other expenses: ASSOCIATION DUES

    total $134,823

  • 24e · All other expenses

    total $651,791

Balance sheet

Part X, book values.

  • 1 · Cash, non-interest-bearing

    beginning of year $18,042,252 · end of year $18,273,595

  • 2 · Savings and temporary cash investments

    beginning of year $58,477,318 · end of year $85,954,761

  • 4 · Accounts receivable

    beginning of year $1,520,254 · end of year $1,350,647

  • 7 · Other notes and loans receivable

    beginning of year $1,176,883,625 · end of year $1,264,810,643

  • 9 · Prepaid expenses and deferred charges

    beginning of year $6,164,301 · end of year $7,707,776

  • 10a · Land, buildings and equipment: cost or other basis

    $61,469,190

  • 10b · Land, buildings and equipment: accumulated depreciation

    $28,697,161

  • 10c · Land, buildings and equipment, net

    beginning of year $31,190,268 · end of year $32,772,029

  • 11 · Investments: publicly traded securities

    beginning of year $47,310,747 · end of year $39,160,073

  • 12 · Investments: other securities

    beginning of year $26,740,767 · end of year $25,206,409

  • 15 · Other assets

    beginning of year $39,476,250 · end of year $39,520,527

  • 17 · Accounts payable and accrued expenses

    beginning of year $21,040,813 · end of year $16,642,470

  • 19 · Deferred revenue

    beginning of year $665,910 · end of year $2,006,467

  • 23 · Secured mortgages and notes payable

    beginning of year $81,950,000 · end of year $116,750,000

  • 25 · Other liabilities

    beginning of year $1,125,769,042 · end of year $1,191,399,702

  • 29 · Capital stock, trust principal or current funds

    beginning of year $0 · end of year $0

  • 30 · Paid-in or capital surplus, or land, building or equipment fund

    beginning of year $0 · end of year $0

  • 31 · Retained earnings, endowment or other funds

    beginning of year $176,380,017 · end of year $187,957,821

Mission and programs · 2023

Mission

PROVIDE LENDING, SAVINGS, AND FINANCIAL SERVICES FOR MUTUAL PURPOSE, INCLUDING CONSUMER LOANS, REAL ESTATE LOANS, CREDIT CARDS, SAVINGS AND CERTIFICATE ACCOUNTS, INVESTMENT OPTIONS, AND MULTIPLE METHODS FOR MEMBER ACCESS TO THEIR FINANCIAL SERVICES AND RESOURCES.

  • PROVIDES FINANCIAL AND FINANCIALLY RELATED SERVICES TO 95,513 MEMBERS.

  • PROVIDES A SOURCE OF CREDIT TO MEMBERS AT A FAIR AND REASONABLE RATE OF INTEREST. AS OF DECEMBER 31, 2023, LOANS OUTSTANDING TOTALED $1,272,954,614, INCLUDING LOAN PARTICIPATIONS.

  • PAID DIVIDENDS ON MEMBER DEPOSITS TOTALING $19,585,390 FOR THE YEAR.

As filed on the 2023 return.

Listed in Part VII

  • Richard Gilstrap

    CHAIRMAN

    Total calculated
    $0
    Hours/week
    3.75
  • Dean Lang

    VICE CHAIRMAN

    Total calculated
    $0
    Hours/week
    2
  • Stanley Longhofer

    TREASURER

    Total calculated
    $0
    Hours/week
    3
  • Mary Kay Glasner

    SECRETARY

    Total calculated
    $0
    Hours/week
    1
  • Kevin Kienzie

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Mary Singleton

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1.5
  • Warren Briggeman

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Brian McGuire

    DIRECTOR

    Total calculated
    $0
    Hours/week
    2
  • Clinton Koker

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Frank Shoffner

    CEO

    Total calculated
    $1,052,846
    From this org
    $865,889
    From related orgs
    $0
    Other
    $186,957
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $458,815
    Bonus
    $353,332
    Other
    $53,742
    Deferred
    $166,333
    Nontaxable benefits
    $20,624
    Filer's total
    $1,052,846
  • Eileen Phelps

    COO (TERMINATED)

    Total calculated
    $578,891
    From this org
    $545,185
    From related orgs
    $0
    Other
    $33,706
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $129,881
    Bonus
    $160,984
    Other
    $254,320
    Deferred
    $27,941
    Nontaxable benefits
    $5,765
    Filer's total
    $578,891
  • Lea Ann Gabbert

    CAO

    Total calculated
    $398,531
    From this org
    $285,611
    From related orgs
    $0
    Other
    $112,920
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $206,192
    Bonus
    $56,296
    Other
    $23,123
    Deferred
    $88,006
    Nontaxable benefits
    $24,914
    Filer's total
    $398,531
  • David Germann

    CLO

    Total calculated
    $410,901
    From this org
    $313,248
    From related orgs
    $0
    Other
    $97,653
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $254,687
    Bonus
    $55,895
    Other
    $2,666
    Deferred
    $88,198
    Nontaxable benefits
    $9,455
    Filer's total
    $410,901
  • Gopi Menon

    CIO (TERMINATED)

    Total calculated
    $147,475
    From this org
    $169,807
    From related orgs
    $0
    Other
    -$22,332
    Hours/week
    45
  • Sam Grove

    CFO

    Total calculated
    $308,842
    From this org
    $234,927
    From related orgs
    $0
    Other
    $73,915
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $192,479
    Bonus
    $42,044
    Other
    $404
    Deferred
    $62,772
    Nontaxable benefits
    $11,143
    Filer's total
    $308,842
  • Jon Douglas

    CIO

    Total calculated
    $214,557
    From this org
    $197,316
    From related orgs
    $0
    Other
    $17,241
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $176,058
    Bonus
    $20,678
    Other
    $580
    Deferred
    $14,318
    Nontaxable benefits
    $2,923
    Filer's total
    $214,557
  • Nicole El-Chami

    COO

    Total calculated
    $173,813
    From this org
    $152,961
    From related orgs
    $0
    Other
    $20,852
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $132,962
    Bonus
    $19,741
    Other
    $258
    Deferred
    $10,900
    Nontaxable benefits
    $9,952
    Filer's total
    $173,813
  • Jim Jacobs

    SVP RISK & ACCOUNTING

    Total calculated
    $192,470
    From this org
    $180,261
    From related orgs
    $0
    Other
    $12,209
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $149,692
    Bonus
    $27,949
    Other
    $2,620
    Deferred
    $11,993
    Nontaxable benefits
    $216
    Filer's total
    $192,470
  • Kym Money

    VP MARKETING

    Total calculated
    $188,160
    From this org
    $163,205
    From related orgs
    $0
    Other
    $24,955
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $135,129
    Bonus
    $26,483
    Other
    $1,593
    Deferred
    $11,111
    Nontaxable benefits
    $13,844
    Filer's total
    $188,160
  • Gina Evans

    VP HUMAN RESOURCES

    Total calculated
    $185,130
    From this org
    $162,262
    From related orgs
    $0
    Other
    $22,868
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $134,295
    Bonus
    $26,395
    Other
    $1,572
    Deferred
    $11,135
    Nontaxable benefits
    $11,733
    Filer's total
    $185,130
  • Roy Mansch

    VP RETAIL OPERATIONS

    Total calculated
    $171,865
    From this org
    $160,438
    From related orgs
    $0
    Other
    $11,427
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $139,531
    Bonus
    $20,341
    Other
    $566
    Deferred
    $11,182
    Nontaxable benefits
    $245
    Filer's total
    $171,865
  • Heather Baker

    REAL ESTATE LOAN OFFICER

    Total calculated
    $189,144
    From this org
    $157,060
    From related orgs
    $0
    Other
    $32,084
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $155,804
    Bonus
    $1,200
    Other
    $56
    Deferred
    $10,535
    Nontaxable benefits
    $21,549
    Filer's total
    $189,144

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Answered yes

  • 3 · Compensation committee
  • 3 · Independent compensation consultant
  • 3 · Written employment contract
  • 3 · Compensation survey or study
  • 3 · Approval by the board or compensation committee
  • 4a · Severance or change-of-control payment
  • 4b · Supplemental nonqualified retirement plan

Answered no

  • 4c · Equity-based compensation arrangement

The filer's explanations (Part III)

PART I, LINE 3
THE BOARD OF DIRECTORS ENGAGES AN INDEPENDENT COMPENSATION CONSULTANT TO PERFORM AN ANNUAL COMPENSATION SURVEY. THE EXECUTIVE COMMITTEE OF THE BOARD APPROVES CEO COMPENSATION ANNUALLY BASED ON THE COMPENSATION SURVEY BY THE CONSULTANT, WITHIN THE TERMS OF A WRITTEN CONTRACT AND BASED ON PRE-ESTABLISHED PERFORMANCE TARGETS.
PART I, LINES 4A-B
THE FOLLOWING OFFICERS PARTICIPATED IN A LONG-TERM INCENTIVE PLAN: FRANK SHOFFNER - $141,058 ACCRUAL; $345,890 PAYOUT. EILEEN PHELPS - $3,645 ACCRUAL; $96,462 PAYOUT. DAVID GERMANN - $67,680 ACCRUAL; $0 PAYOUT. LEA ANN GABBERT - $68,821 ACCRUAL; $0 PAYOUT. SAM GROVE - $49,545 ACCRUAL; $0 PAYOUT. GOPI MENON - ($30,656) ACCRUAL; $28,407 PAYOUT. WHEN THEY OCCUR, THE AMOUNTS OF LONG-TERM INCENTIVE PLAN PAYOUTS FOR PARTICIPANTS ARE REPORTED AS TAXABLE INCOME ON THE EXECUTIVE'S FORM W-2. IN ADDITION, EILEEN PHELPS RECEIVED A $230,182 SEVERANCE PACKAGE, AND THE ENTIRE AMOUNT WAS INCLUDED IN HER W-2.

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type
form_990
Tax year
2023
Filed
28 August 2024
IRS schema version
2023v5.1
Source object
202432419349300528

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