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Nonprofiteer
← SERVICESOURCE INC

Form 990 for tax year 2024

Filed by SERVICESOURCE INC.

Totals

Total revenue
$177,596,091
Total expenses
$172,545,495
Contributions and grants received
$2,270,948
Grants paid
$2,168,331
Program service revenue
$174,029,999
Investment income
$805,670
Other revenue
$489,474
Total assets, end of year
$122,885,938
Total liabilities, end of year
$47,569,336
Net assets or fund balances, end of year
$75,316,602
Program services expenses (Part IX)
$162,624,440
Management and general expenses
$9,412,563
Fundraising expenses
$508,492
Program service expenses (Part III)
$162,624,440

Program services were 94.3% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Revenue

Part VIII, the statement of revenue.

  • 1d · Related organizations

    $870,300

  • 1e · Government grants (contributions)

    $804,402

  • 1f · All other contributions, gifts and grants

    $596,246

  • 2a · Program service revenue: Contract operations

    total $169,934,515 · related or exempt $169,934,515

  • 2b · Program service revenue: Rehabilitation service

    total $4,095,484 · related or exempt $4,095,484

  • 3 · Investment income

    total $805,270 · excluded $805,270

  • 6a · Gross rents

    real property $410,640

  • 6b · Less rental expenses

    real property $0

  • 6c · Rental income or loss

    real property $410,640

  • 6d · Net rental income or loss

    total $410,640 · excluded $410,640

  • 7a · Gross sales of assets other than inventory

    securities $4,207,531

  • 7b · Less cost or other basis and sales expenses

    securities $4,207,131

  • 7c · Gain or loss

    securities $400

  • 7d · Net gain or loss

    total $400 · excluded $400

  • 11a · Other revenue: Other income

    total $78,834 · excluded $78,834

  • 11e · Other revenue, total

    $78,834

Functional expenses

Part IX, the statement of functional expenses.

  • 1 · Grants to domestic organizations and governments

    total $1,950,000 · program services $1,950,000

  • 2 · Grants to domestic individuals

    total $218,331 · program services $218,331

  • 5 · Compensation of officers, directors and key employees

    total $1,960,779 · program services $1,723,631 · management and general $229,777 · fundraising $7,371

  • 7 · Other salaries and wages

    total $69,857,833 · program services $61,408,837 · management and general $8,186,388 · fundraising $262,608

  • 8 · Pension plan contributions

    total $4,896,406 · program services $4,304,207 · management and general $573,792 · fundraising $18,407

  • 9 · Other employee benefits

    total $12,021,633 · program services $10,567,669 · management and general $1,408,772 · fundraising $45,192

  • 10 · Payroll taxes

    total $5,118,870 · program services $4,499,765 · management and general $599,862 · fundraising $19,243

  • 11b · Fees: legal

    total $214,815 · program services $212,523 · management and general $2,225 · fundraising $67

  • 11c · Fees: accounting

    total $172,854 · management and general $172,854

  • 11f · Fees: investment management

    total $31,664 · management and general $31,664

  • 11g · Fees: other

    total $55,516,641 · program services $54,924,224 · management and general $575,137 · fundraising $17,280

  • 12 · Advertising and promotion

    total $50,990 · program services $50,446 · management and general $528 · fundraising $16

  • 13 · Office expenses

    total $407,497 · program services $386,746 · management and general $19,639 · fundraising $1,112

  • 14 · Information technology

    total $2,366,966 · program services $1,286,361 · management and general $1,076,751 · fundraising $3,854

  • 16 · Occupancy

    total $3,319,678 · program services $3,150,634 · management and general $159,982 · fundraising $9,062

  • 17 · Travel

    total $766,486 · program services $648,540 · management and general $109,280 · fundraising $8,666

  • 19 · Conferences, conventions and meetings

    total $596,217 · program services $504,472 · management and general $85,004 · fundraising $6,741

  • 20 · Interest

    total $153,494 · program services $129,875 · management and general $21,884 · fundraising $1,735

  • 22 · Depreciation, depletion and amortization

    total $2,087,238 · program services $1,134,338 · management and general $949,500 · fundraising $3,400

  • 23 · Insurance

    total $624,760 · program services $528,623 · management and general $89,074 · fundraising $7,063

  • 24a · Other expenses: Contract/ other supplie

    total $10,105,747 · program services $9,591,145 · management and general $487,017 · fundraising $27,585

  • 24b · Other expenses: CNA fee

    total $4,532,444 · program services $3,834,999 · management and general $646,203 · fundraising $51,242

  • 24c · Other expenses: Repairs & maintenance

    total $1,032,483 · program services $561,117 · management and general $469,684 · fundraising $1,682

  • 24d · Other expenses: Overhead allocation

    total -$6,686,456 · management and general -$6,686,456

  • 24e · All other expenses

    total $1,228,125 · program services $1,007,957 · management and general $204,002 · fundraising $16,166

Balance sheet

Part X, book values.

  • 1 · Cash, non-interest-bearing

    beginning of year $9,531 · end of year $10,000

  • 2 · Savings and temporary cash investments

    beginning of year $3,189,599 · end of year $3,603,292

  • 4 · Accounts receivable

    beginning of year $28,733,797 · end of year $29,263,699

  • 8 · Inventories for sale or use

    beginning of year $1,124,356 · end of year $1,055,160

  • 9 · Prepaid expenses and deferred charges

    beginning of year $2,510,400 · end of year $2,364,039

  • 10a · Land, buildings and equipment: cost or other basis

    $40,921,600

  • 10b · Land, buildings and equipment: accumulated depreciation

    $27,201,487

  • 10c · Land, buildings and equipment, net

    beginning of year $13,834,334 · end of year $13,720,113

  • 11 · Investments: publicly traded securities

    beginning of year $27,409,360 · end of year $32,621,106

  • 15 · Other assets

    beginning of year $30,832,414 · end of year $40,248,529

  • 17 · Accounts payable and accrued expenses

    beginning of year $28,142,596 · end of year $29,401,975

  • 19 · Deferred revenue

    beginning of year $633,745 · end of year $569,302

  • 20 · Tax-exempt bond liabilities

    beginning of year $4,633,349 · end of year $4,368,168

  • 24 · Unsecured notes and loans payable

    beginning of year $477,961 · end of year $0

  • 25 · Other liabilities

    beginning of year $5,858,064 · end of year $13,229,891

  • 27 · Net assets without donor restrictions

    beginning of year $67,155,827 · end of year $74,942,879

  • 28 · Net assets with donor restrictions

    beginning of year $742,249 · end of year $373,723

Mission and programs · 2024

Mission

To facilitate services, resources, and partnerships that support people with disabilities, along with their families, caregivers, and community members.

  • See Schedule O.

    Expenses $162,624,440 · Grants $2,168,331 · Revenue $174,029,999

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Listed in Part VII

  • Gary Petersen

    Chair

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • William Warnecki

    Chair Elect

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Frank Burke

    Treasurer

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Mark Diorio

    Vice Chair

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Michael Walsh

    Past Chair

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Joseph Ashley

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Kristen Chou

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Weyher Dawson

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Joanne Finnigan

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Patricia Harrison

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Juliet Hatchett

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Hector Velez

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Brandt Wood

    Director

    Total calculated
    $0
    Hours/week
    0.4 + 1.6 related
  • Bruce Patterson

    President/CEO

    Total calculated
    $668,285
    From this org
    $313,228
    From related orgs
    $313,227
    Other
    $41,830
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $242,548 + $242,547 related
    Bonus
    $57,695 + $57,695 related
    Other
    $12,985 + $12,985 related
    Deferred
    $0
    Nontaxable benefits
    $20,915 + $20,915 related
    Filer's total
    $334,143 + $334,142 related
  • Lisa Ward

    Executive Vice President

    Total calculated
    $374,780
    From this org
    $230,820
    From related orgs
    $98,921
    Other
    $45,039
    Hours/week
    28 + 12 related

    Schedule J breakdown matched by us

    Base
    $178,375 + $76,444 related
    Bonus
    $41,990 + $17,996 related
    Other
    $10,455 + $4,481 related
    Deferred
    $0
    Nontaxable benefits
    $31,527 + $13,512 related
    Filer's total
    $262,347 + $112,433 related
  • Nathaniel Hoover

    Chief Financial Officer

    Total calculated
    $377,786
    From this org
    $187,912
    From related orgs
    $187,912
    Other
    $1,962
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $151,049 + $151,049 related
    Bonus
    $36,638 + $36,638 related
    Other
    $225 + $225 related
    Deferred
    $0
    Nontaxable benefits
    $981 + $981 related
    Filer's total
    $188,893 + $188,893 related
  • Kenneth Crum

    Chief Operating Officer

    Total calculated
    $400,955
    From this org
    $178,457
    From related orgs
    $178,456
    Other
    $44,042
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $130,900 + $130,899 related
    Bonus
    $35,719 + $35,719 related
    Other
    $11,838 + $11,838 related
    Deferred
    $0
    Nontaxable benefits
    $22,021 + $22,021 related
    Filer's total
    $200,478 + $200,477 related
  • Brenda Richardson

    Executive Director

    Total calculated
    $207,733
    From this org
    $86,803
    From related orgs
    $86,802
    Other
    $34,128
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $81,197 + $81,196 related
    Bonus
    $5,240 + $5,240 related
    Other
    $366 + $366 related
    Deferred
    $0
    Nontaxable benefits
    $17,064 + $17,064 related
    Filer's total
    $103,867 + $103,866 related
  • Mabelene Aycock

    SVP-Operations

    Total calculated
    $319,051
    From this org
    $316,406
    From related orgs
    $0
    Other
    $2,645
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $274,825
    Bonus
    $38,137
    Other
    $3,444
    Deferred
    $0
    Nontaxable benefits
    $2,645
    Filer's total
    $319,051
  • Donald Pincus

    EVP-Contract Operations

    Total calculated
    $385,901
    From this org
    $381,528
    From related orgs
    $0
    Other
    $4,373
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $307,299
    Bonus
    $49,310
    Other
    $24,919
    Deferred
    $0
    Nontaxable benefits
    $4,373
    Filer's total
    $385,901
  • John Huff

    EVP-Contract Operations

    Total calculated
    $332,202
    From this org
    $147,698
    From related orgs
    $147,698
    Other
    $36,806
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $116,331 + $116,331 related
    Bonus
    $20,402 + $20,402 related
    Other
    $10,965 + $10,965 related
    Deferred
    $0
    Nontaxable benefits
    $18,403 + $18,403 related
    Filer's total
    $166,101 + $166,101 related
  • Dennis Dapolito

    EVP-Business Development

    Total calculated
    $336,402
    From this org
    $149,535
    From related orgs
    $149,535
    Other
    $37,332
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $120,387 + $120,387 related
    Bonus
    $20,128 + $20,128 related
    Other
    $9,020 + $9,020 related
    Deferred
    $0
    Nontaxable benefits
    $18,666 + $18,666 related
    Filer's total
    $168,201 + $168,201 related
  • Lisa Long

    EVP-IT

    Total calculated
    $314,542
    From this org
    $147,540
    From related orgs
    $147,540
    Other
    $19,462
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $117,252 + $117,252 related
    Bonus
    $19,570 + $19,570 related
    Other
    $10,718 + $10,718 related
    Deferred
    $0
    Nontaxable benefits
    $9,731 + $9,731 related
    Filer's total
    $157,271 + $157,271 related
  • Swati Aneja

    EVP-HR

    Total calculated
    $314,346
    From this org
    $136,502
    From related orgs
    $136,502
    Other
    $41,342
    Hours/week
    20 + 20 related

    Schedule J breakdown matched by us

    Base
    $106,081 + $106,081 related
    Bonus
    $18,653 + $18,653 related
    Other
    $11,768 + $11,768 related
    Deferred
    $0
    Nontaxable benefits
    $20,671 + $20,671 related
    Filer's total
    $157,173 + $157,173 related
  • Larry Crabtree

    SVP-Operations (to 10/24)

    Total calculated
    $283,850
    From this org
    $258,675
    From related orgs
    $0
    Other
    $25,175
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $227,873
    Bonus
    $28,406
    Other
    $2,396
    Deferred
    $0
    Nontaxable benefits
    $25,175
    Filer's total
    $283,850
  • Richard Stonestreet

    VP-Operations

    Total calculated
    $243,980
    From this org
    $241,129
    From related orgs
    $0
    Other
    $2,851
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $196,374
    Bonus
    $18,960
    Other
    $25,795
    Deferred
    $0
    Nontaxable benefits
    $2,851
    Filer's total
    $243,980

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Answered yes

  • 3 · Independent compensation consultant
  • 3 · Form 990 of other organizations
  • 3 · Compensation survey or study
  • 3 · Approval by the board or compensation committee

Answered no

  • 4a · Severance or change-of-control payment
  • 4b · Supplemental nonqualified retirement plan
  • 4c · Equity-based compensation arrangement
  • 5a · Pay contingent on this organization's revenues
  • 5b · Pay contingent on a related organization's revenues
  • 6a · Pay contingent on this organization's net earnings
  • 6b · Pay contingent on a related organization's net earnings
  • 7 · Other non-fixed payments
  • 8 · Paid under the initial-contract exception

The filer's explanations (Part III)

Part I, Line 3
The board of directors determines compensation for the president and CEO of ServiceSource on an annual basis. The process for making this independent determination includes using data for similar positions at comparable organizations, and the compensation arrangement is documented when decided by the board of directors. An independent compensation consultant conducts an executive salary survey on an annual basis, with the results of the survey being reviewed and considered by the board of directors for determination of the CEO's compensation. Compensation for other officers and key employees is determined based on periodic market analysis, including an executive salary survey conducted by a leading consulting firm conducted at least every three years.

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

Related organizations on this return

Schedule R Part II: tax-exempt organizations related to the filer by control. It does not record shared board members or money.

Taxable family on this return

Schedule R Parts I, III and IV, as filed. These record ownership and control, not shared board members or money moved.

Disregarded entities

Part I: entities that legally are the filer and file no return of their own.

  • ServiceSource Enterprises LLC

    Food services contract · VA · income $0 · assets $0

    Directly controlled by ServiceSource Inc

Provenance

Return type
form_990
Tax year
2024
Filed
13 March 2026
IRS schema version
2024v5.5
Source object
202600759349301690

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