Totals
- Total revenue
- $394,651
- Total expenses
- $612,301
- Contributions and grants received
- $391,278
- Grants paid
- $0
- Program service revenue
- $0
- Investment income
- -$30,000
- Other revenue
- $33,373
- Total assets, end of year
- $210,799
- Total liabilities, end of year
- $1,291,853
- Net assets or fund balances, end of year
- -$1,081,054
- Program services expenses (Part IX)
- $386,235
- Management and general expenses
- $159,698
- Fundraising expenses
- $66,368
- Program service expenses (Part III)
- $386,235
Program services were 63.1% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.
Line items
Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.
Revenue
Part VIII, the statement of revenue.
-
1f · All other contributions, gifts and grants
$391,278
-
7b · Less cost or other basis and sales expenses
other assets $30,000
-
7c · Gain or loss
other assets -$30,000
-
7d · Net gain or loss
total -$30,000 · excluded -$30,000
-
11a · Other revenue: ERC PAYROLL TAX REFUND
total $31,135 · excluded $31,135
-
11b · Other revenue: CREDIT CARD REWARDS
total $2,238 · excluded $2,238
-
11e · Other revenue, total
$33,373
Functional expenses
Part IX, the statement of functional expenses.
-
5 · Compensation of officers, directors and key employees
total $110,000 · program services $55,000 · management and general $27,500 · fundraising $27,500
-
7 · Other salaries and wages
total $272,755 · program services $222,215 · management and general $25,530 · fundraising $25,010
-
8 · Pension plan contributions
total $10,535 · program services $6,993 · management and general $1,776 · fundraising $1,766
-
9 · Other employee benefits
total $30,258 · program services $17,939 · management and general $10,300 · fundraising $2,019
-
10 · Payroll taxes
total $28,099 · program services $21,327 · management and general $3,114 · fundraising $3,658
-
11b · Fees: legal
total $5,015 · management and general $5,015
-
11c · Fees: accounting
total $22,654 · management and general $22,654
-
11g · Fees: other
total $13,248 · program services $7,626 · management and general $5,622
-
12 · Advertising and promotion
total $22,133 · program services $21,221 · management and general $912
-
13 · Office expenses
total $1,402 · program services $659 · management and general $729 · fundraising $14
-
14 · Information technology
total $8,119 · management and general $8,119
-
16 · Occupancy
total $10,593 · management and general $10,593
-
17 · Travel
total $28,934 · program services $20,422 · management and general $3,636 · fundraising $4,876
-
19 · Conferences, conventions and meetings
total $1,710 · management and general $428 · fundraising $1,282
-
20 · Interest
total $13,879 · management and general $13,879
-
23 · Insurance
total $3,207 · management and general $3,207
-
24a · Other expenses: DUES AND SUBSCRIPTIONS
total $26,089 · program services $10,388 · management and general $15,701
-
24b · Other expenses: HONORARIA
total $2,400 · program services $2,400
-
24c · Other expenses: BANK AND MERCHANT FEES
total $916 · management and general $747 · fundraising $169
-
24d · Other expenses: MEALS
total $163 · management and general $89 · fundraising $74
-
24e · All other expenses
total $192 · program services $45 · management and general $147
Balance sheet
Part X, book values.
-
1 · Cash, non-interest-bearing
beginning of year $4,935 · end of year $210,799
-
12 · Investments: other securities
beginning of year $30,000
-
17 · Accounts payable and accrued expenses
beginning of year $351,615 · end of year $212,740
-
25 · Other liabilities
beginning of year $546,724 · end of year $1,079,113
-
31 · Retained earnings, endowment or other funds
beginning of year -$863,404 · end of year -$1,081,054
Mission and programs · 2024
Mission
THE PATIENT HELPLINE IS DEDICATED TO EMPOWERING PATIENTS AND CAREGIVERS BY PROVIDING CLEAR GUIDANCE, COMPASSIONATE SUPPORT, AND ESSENTIAL RESOURCES TO NAVIGATE THE COMPLEXITIES OF HEALTHCARE. OUR MISSION IS TO REDUCE BARRIERS TO CARE, OFFERING PERSONALIZED ASSISTANCE ON ISSUES LIKE INSURANCE COVERAGE, TREATMENT ACCESS, MEDICAL TRANSPORTATION, AND CAREGIVER SUPPORT. WE BELIEVE EVERY PATIENT DESERVES TO BE INFORMED, SUPPORTED, AND EQUIPPED TO MAKE CONFIDENT HEALTHCARE DECISIONS. THROUGH DEDICATED ADVOCACY AND RESOURCE NAVIGATION, WE STRIVE TO IMPROVE HEALTH OUTCOMES AND ENSURE THAT ALL PATIENTS HAVE ACCESS TO THE CARE THEY NEED.
Activities or mission (Part I)
REDUCE BARRIERS TO CARE, OFFERING PERSONALIZED ASSISTANCE ON ISSUES LIKE INSURANCE COVERAGE, TREATMENT ACCESS, MEDICAL TRANSPORTATION, AND CAREGIVER SUPPORT.
-
THE PATIENT HELPLINE IS A VITAL RESOURCE OFFERING DIRECT SUPPORT TO PATIENTS NAVIGATING COMPLEX HEALTHCARE CHALLENGES. DESIGNED TO ASSIST INDIVIDUALS AND FAMILIES FACING BARRIERS TO CARE, THE HELPLINE PROVIDES FREE GUIDANCE ON ISSUES SUCH AS INSURANCE COVERAGE, TREATMENT ACCESS, MEDICAL TRANSPORTATION, AND CAREGIVING RESOURCES. STAFFED BY TRAINED NAVIGATORS AND ADVOCATES, THE HELPLINE EMPOWERS PATIENTS WITH THE INFORMATION AND ASSISTANCE THEY NEED TO MAKE INFORMED HEALTHCARE DECISIONS. THIS PROGRAM CONNECTS PATIENTS TO A NETWORK OF RESOURCES, HELPING THEM OVERCOME FINANCIAL, LOGISTICAL, AND BUREAUCRATIC OBSTACLES. BY ADDRESSING SPECIFIC NEEDS ON A CASE-BY-CASE BASIS, THE PATIENT HELPLINE IMPROVES HEALTHCARE ACCESS AND REDUCES DELAYS IN RECEIVING ESSENTIAL TREATMENTS. THE HELPLINE'S SERVICES ARE FURTHER AMPLIFIED BY COMMUNITY PARTNERSHIPS AND EDUCATIONAL INITIATIVES, ENSURING A BROAD REACH AND IMPACTFUL SUPPORT FOR THOSE MOST IN NEED.
Expenses $112,446
-
THE PATIENT LEARNING CENTER IS DEDICATED TO EMPOWERING PATIENTS WITH THE KNOWLEDGE AND SKILLS NEEDED TO NAVIGATE THEIR HEALTHCARE JOURNEYS WITH CONFIDENCE. THROUGH AN ARRAY OF EDUCATIONAL RESOURCES AND TRAINING PROGRAMS, THE LEARNING CENTER ENABLES PATIENTS AND CAREGIVERS TO BECOME EFFECTIVE ADVOCATES FOR THEIR OWN HEALTH. KEY COMPONENTS INCLUDE THE SELF-ADVOCACY MASTERCLASS, A COMPREHENSIVE COURSE THAT TRAINS PATIENTS IN ESSENTIAL HEALTHCARE NAVIGATION SKILLS, FROM UNDERSTANDING THEIR INSURANCE POLICY TO EFFECTIVELY COMMUNICATING WITH THEIR DOCTORS. THIS INTERACTIVE PROGRAM HAS HELPED HUNDREDS OF PATIENTS DEVELOP THE TOOLS THEY NEED TO ACTIVELY ENGAGE IN THEIR HEALTHCARE. ADDITIONALLY, OUR NAVIGATION RESOURCES PROVIDE PRACTICAL GUIDANCE ON MANAGING INSURANCE, TREATMENT OPTIONS, AND CARE COORDINATION, OFFERING PATIENTS A CLEAR PATH TO UNDERSTANDING AND ACCESSING THEIR CARE. THE LEARNING CENTER ALSO OFFERS PATIENT ACCELERATORS, SPECIALIZED MODULES THAT EQUIP PATIENTS TO COMMUNICATE MORE EFFECTIVELY WITH THEIR DOCTORS AND MAKE INFORMED DECISIONS ABOUT THEIR TREATMENT OPTIONS. BY ENHANCING PATIENT-PROVIDER COMMUNICATION, THE ACCELERATORS EMPOWER PATIENTS TO PLAY AN ACTIVE ROLE IN THEIR HEALTHCARE, FOSTERING MORE PERSONALIZED AND EFFECTIVE CARE EXPERIENCES. TOGETHER, THESE PROGRAMS BUILD A COMPREHENSIVE SUPPORT SYSTEM THAT ELEVATES PATIENT VOICES AND STRENGTHENS THEIR ABILITY TO NAVIGATE THE HEALTHCARE SYSTEM.
Expenses $140,102
-
THE PATIENTS RISING DISPATCH PROGRAM FOR LOW-VISION PATIENTS PROVIDES ESSENTIAL TRANSPORTATION BOOKING SERVICES FOR INDIVIDUALS FACING VISION CHALLENGES, ENSURING THEY HAVE RELIABLE ACCESS TO MEDICAL APPOINTMENTS AND OTHER CRITICAL HEALTHCARE SERVICES. RECOGNIZING THAT LOW-VISION PATIENTS OFTEN FACE UNIQUE MOBILITY BARRIERS, THIS PROGRAM OFFERS A DEDICATED SUPPORT SYSTEM TO REDUCE TRANSPORTATION OBSTACLES AND IMPROVE OVERALL HEALTHCARE ACCESSIBILITY. THROUGH THIS PROGRAM, PATIENTS RISING COORDINATES WITH A NETWORK OF TRANSPORTATION PROVIDERS TO BOOK RIDES ON BEHALF OF PATIENTS, MANAGING THE LOGISTICS FROM START TO FINISH. EACH RIDE IS TAILORED TO ACCOMMODATE THE SPECIFIC NEEDS OF LOW-VISION PATIENTS, OFFERING DOOR-TO-DOOR SERVICE TO ENSURE THEIR SAFETY AND EASE OF TRAVEL. THE DISPATCH PROGRAM GOES BEYOND TRANSPORTATION SUPPORT BY PROVIDING EACH PATIENT WITH A PERSONALIZED SERVICE EXPERIENCE, OFFERING REMINDERS AND ADDITIONAL RESOURCES TO HELP THEM STAY CONNECTED TO THEIR HEALTHCARE. BY REDUCING ONE OF THE MAJOR BARRIERS TO TIMELY MEDICAL CARE, THIS PROGRAM EMPOWERS LOW-VISION PATIENTS TO MAINTAIN THEIR HEALTH AND INDEPENDENCE, DIRECTLY ADDRESSING THE ACCESSIBILITY NEEDS OF THIS UNDERSERVED COMMUNITY.
Expenses $133,687
As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.
Listed in Part VII
-
Teressa WilcoxTERESSA WILCOX
CHF EXC/MISS
- Total calculated
- $230,100
- From this org
- $110,000
- From related orgs
- $110,000
- Other
- $10,100
- Hours/week
- 30 + 30 related
Schedule J breakdown matched by us
- Base
- $110,000 + $110,000 related
- Bonus
- not reported
- Other
- not reported
- Deferred
- $5,050 + $5,050 related
- Nontaxable benefits
- not reported
- Filer's total
- $115,050 + $115,050 related
-
Darla S BellDARLA S BELL
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
David CookDAVID COOK
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
Robert GoldbergROBERT GOLDBERG
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
Demeshia MontgomeryDEMESHIA MONTGOMERY
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
Jeffrey OldhamJEFFREY OLDHAM
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
Jonathan WilcoxJONATHAN WILCOX
DIRECTOR
- Total calculated
- $0
- Hours/week
- 5
-
Joseph D KeenanJOSEPH D KEENAN
CHIEF DIGITA
- Total calculated
- $207,956
- From this org
- $85,100
- From related orgs
- $85,100
- Other
- $37,756
- Hours/week
- 40
Schedule J breakdown matched by us
- Base
- $85,100 + $85,100 related
- Bonus
- not reported
- Other
- not reported
- Deferred
- $18,878 + $18,878 related
- Nontaxable benefits
- not reported
- Filer's total
- $103,978 + $103,978 related
Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.
Schedule J
Answered yes
- 3 · Written employment contract
- 3 · Approval by the board or compensation committee
Answered no
- 4a · Severance or change-of-control payment
- 4b · Supplemental nonqualified retirement plan
- 4c · Equity-based compensation arrangement
- 5a · Pay contingent on this organization's revenues
- 5b · Pay contingent on a related organization's revenues
- 6a · Pay contingent on this organization's net earnings
- 6b · Pay contingent on a related organization's net earnings
- 7 · Other non-fixed payments
- 8 · Paid under the initial-contract exception
Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.
Grants on this return
No itemized grants to organizations on this return.
Related organizations on this return
Schedule R Part II: tax-exempt organizations related to the filer by control. It does not record shared board members or money.
-
501C4 · ADVOCACY · VA
Provenance
- Return type
- form_990
- Tax year
- 2024
- Filed
- 1 November 2025
- IRS schema version
- 2024v5.0
- Source object
- 202533109349303653
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