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Nonprofiteer
← CREDIT UNION OF AMERICA

Form 990 for tax year 2024

Filed by CREDIT UNION OF AMERICA.

Totals

Total revenue
$112,083,414
Total expenses
$99,705,800
Contributions and grants received
$0
Grants paid
$122,170
Program service revenue
$106,700,181
Investment income
$4,245,296
Other revenue
$1,137,937
Total assets, end of year
$1,640,677,742
Total liabilities, end of year
$1,439,972,086
Net assets or fund balances, end of year
$200,705,656
Program services expenses (Part IX)
not reported
Management and general expenses
not reported
Fundraising expenses
not reported
Program service expenses (Part III)
not reported

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Revenue

Part VIII, the statement of revenue.

  • 2a · Program service revenue: INTEREST ON LOANS

    total $83,610,202 · related or exempt $83,610,202

  • 2b · Program service revenue: VISA INTERCHANGE

    total $10,333,708 · related or exempt $10,333,708

  • 2c · Program service revenue: FEES & OTHER CHARGES

    total $8,771,866 · related or exempt $8,771,866

  • 2d · Program service revenue: INSURANCE SALES

    total $2,921,967 · related or exempt $2,757,088 · unrelated business $164,879

  • 2e · Program service revenue: ALL OTHER

    total $835,170 · related or exempt $721,985 · unrelated business $113,185

  • 2f · All other program service revenue

    total $227,268 · related or exempt $227,268

  • 3 · Investment income

    total $4,245,296 · related or exempt $4,245,296

  • 5 · Royalties

    total $135,066 · related or exempt $135,066

  • 11a · Other revenue: OTHER NON-OP INC (DEFERRED COMP)

    total $828,410 · related or exempt $828,410

  • 11b · Other revenue: OTHER NON-OP INC/LOSS

    total $174,461 · related or exempt $174,461

  • 11e · Other revenue, total

    $1,002,871

Functional expenses

Part IX, the statement of functional expenses.

  • 2 · Grants to domestic individuals

    total $122,170

  • 5 · Compensation of officers, directors and key employees

    total $2,595,703

  • 7 · Other salaries and wages

    total $18,595,061

  • 8 · Pension plan contributions

    total $1,105,860

  • 9 · Other employee benefits

    total $2,700,395

  • 10 · Payroll taxes

    total $1,551,943

  • 11b · Fees: legal

    total $21,669

  • 11c · Fees: accounting

    total $2,182,209

  • 11g · Fees: other

    total $383,234

  • 12 · Advertising and promotion

    total $2,699,942

  • 13 · Office expenses

    total $3,485,661

  • 14 · Information technology

    total $7,975,068

  • 16 · Occupancy

    total $1,899,567

  • 17 · Travel

    total $140,287

  • 19 · Conferences, conventions and meetings

    total $752,355

  • 20 · Interest

    total $4,786,986

  • 22 · Depreciation, depletion and amortization

    total $3,398,310

  • 23 · Insurance

    total $386,312

  • 24a · Other expenses: DIVIDENDS

    total $32,365,264

  • 24b · Other expenses: PROVISION FOR LOAN LOSS

    total $6,692,238

  • 24c · Other expenses: LOAN SERVICING

    total $5,001,797

  • 24d · Other expenses: ASSOCIATION DUES

    total $148,320

  • 24e · All other expenses

    total $715,449

Balance sheet

Part X, book values.

  • 1 · Cash, non-interest-bearing

    beginning of year $18,273,595 · end of year $16,809,991

  • 2 · Savings and temporary cash investments

    beginning of year $85,954,761 · end of year $126,195,669

  • 4 · Accounts receivable

    beginning of year $1,350,647 · end of year $1,917,675

  • 7 · Other notes and loans receivable

    beginning of year $1,264,810,643 · end of year $1,353,513,485

  • 9 · Prepaid expenses and deferred charges

    beginning of year $7,707,776 · end of year $8,820,986

  • 10a · Land, buildings and equipment: cost or other basis

    $64,678,535

  • 10b · Land, buildings and equipment: accumulated depreciation

    $32,229,736

  • 10c · Land, buildings and equipment, net

    beginning of year $32,772,029 · end of year $32,448,799

  • 11 · Investments: publicly traded securities

    beginning of year $39,160,073 · end of year $32,377,330

  • 12 · Investments: other securities

    beginning of year $25,206,409 · end of year $23,280,130

  • 15 · Other assets

    beginning of year $39,520,527 · end of year $45,313,677

  • 17 · Accounts payable and accrued expenses

    beginning of year $16,642,470 · end of year $8,704,075

  • 19 · Deferred revenue

    beginning of year $2,006,467 · end of year $1,580,902

  • 23 · Secured mortgages and notes payable

    beginning of year $116,750,000 · end of year $95,180,800

  • 25 · Other liabilities

    beginning of year $1,191,399,702 · end of year $1,334,506,309

  • 29 · Capital stock, trust principal or current funds

    beginning of year $0 · end of year $0

  • 30 · Paid-in or capital surplus, or land, building or equipment fund

    beginning of year $0 · end of year $0

  • 31 · Retained earnings, endowment or other funds

    beginning of year $187,957,821 · end of year $200,705,656

Mission and programs · 2024

Mission

PROVIDE LENDING, SAVINGS, AND FINANCIAL SERVICES FOR MUTUAL PURPOSE, INCLUDING CONSUMER LOANS, REAL ESTATE LOANS, CREDIT CARDS, SAVINGS AND CERTIFICATE ACCOUNTS, INVESTMENT OPTIONS, AND MULTIPLE METHODS FOR MEMBER ACCESS TO THEIR FINANCIAL SERVICES AND RESOURCES.

  • PROVIDES FINANCIAL AND FINANCIALLY RELATED SERVICES TO 100,177 MEMBERS.

  • PROVIDES A SOURCE OF CREDIT TO MEMBERS AT A FAIR AND REASONABLE RATE OF INTEREST. AS OF DECEMBER 31, 2024, LOANS OUTSTANDING TOTALED $1,364,139,153, INCLUDING LOAN PARTICIPATIONS.

  • PAID DIVIDENDS ON MEMBER DEPOSITS TOTALING $32,365,264 FOR THE YEAR.

As filed on the 2024 return.

Listed in Part VII

  • Richard Gilstrap

    CHAIRMAN

    Total calculated
    $0
    Hours/week
    3.75
  • Dean Lang

    VICE CHAIRMAN

    Total calculated
    $0
    Hours/week
    2
  • Stanley Longhofer

    TREASURER

    Total calculated
    $0
    Hours/week
    3
  • Mary Kay Glasner

    SECRETARY

    Total calculated
    $0
    Hours/week
    1
  • Kevin Kienzie

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Mary Singleton

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1.5
  • Warren Briggeman

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Brian McGuire

    DIRECTOR

    Total calculated
    $0
    Hours/week
    2
  • Clinton Koker

    DIRECTOR

    Total calculated
    $0
    Hours/week
    1
  • Frank Shoffner

    CEO

    Total calculated
    $1,268,417
    From this org
    $1,085,409
    From related orgs
    $0
    Other
    $183,008
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $541,420
    Bonus
    $526,634
    Other
    $17,355
    Deferred
    $164,747
    Nontaxable benefits
    $18,261
    Filer's total
    $1,268,417
  • Lea Ann Gabbert

    CAO

    Total calculated
    $422,273
    From this org
    $319,597
    From related orgs
    $0
    Other
    $102,676
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $254,936
    Bonus
    $64,001
    Other
    $660
    Deferred
    $94,880
    Nontaxable benefits
    $7,796
    Filer's total
    $422,273
  • David Germann

    CLO (TERMINATED)

    Total calculated
    $254,112
    From this org
    $248,097
    From related orgs
    $0
    Other
    $6,015
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $133,810
    Bonus
    $114,287
    Other
    $0
    Deferred
    $6,015
    Nontaxable benefits
    $0
    Filer's total
    $254,112
  • Sam Grove

    CFO

    Total calculated
    $363,667
    From this org
    $271,998
    From related orgs
    $0
    Other
    $91,669
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $219,002
    Bonus
    $52,608
    Other
    $388
    Deferred
    $75,038
    Nontaxable benefits
    $16,631
    Filer's total
    $363,667
  • Jon Douglas

    CIO

    Total calculated
    $269,648
    From this org
    $252,037
    From related orgs
    $0
    Other
    $17,611
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $204,297
    Bonus
    $47,100
    Other
    $640
    Deferred
    $17,611
    Nontaxable benefits
    $0
    Filer's total
    $269,648
  • Nicole El-Chami

    COO

    Total calculated
    $253,551
    From this org
    $229,304
    From related orgs
    $0
    Other
    $24,247
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $193,431
    Bonus
    $35,522
    Other
    $351
    Deferred
    $16,631
    Nontaxable benefits
    $7,616
    Filer's total
    $253,551
  • Drew Droegemeier

    CLO

    Total calculated
    $193,052
    From this org
    $172,725
    From related orgs
    $0
    Other
    $20,327
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $165,346
    Bonus
    $7,071
    Other
    $308
    Deferred
    $12,418
    Nontaxable benefits
    $7,909
    Filer's total
    $193,052
  • Jim Jacobs

    SVP RISK & ACCOUNTING

    Total calculated
    $208,752
    From this org
    $195,028
    From related orgs
    $0
    Other
    $13,724
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $159,253
    Bonus
    $33,570
    Other
    $2,205
    Deferred
    $13,724
    Nontaxable benefits
    $0
    Filer's total
    $208,752
  • Kym Money

    VP MARKETING

    Total calculated
    $219,781
    From this org
    $195,330
    From related orgs
    $0
    Other
    $24,451
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $151,300
    Bonus
    $31,549
    Other
    $12,481
    Deferred
    $12,826
    Nontaxable benefits
    $11,625
    Filer's total
    $219,781
  • Gina Evans

    VP HUMAN RESOURCES

    Total calculated
    $202,771
    From this org
    $182,118
    From related orgs
    $0
    Other
    $20,653
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $149,555
    Bonus
    $31,205
    Other
    $1,358
    Deferred
    $12,857
    Nontaxable benefits
    $7,796
    Filer's total
    $202,771
  • Roy Mansch

    VP RETAIL OPERATIONS

    Total calculated
    $194,557
    From this org
    $181,759
    From related orgs
    $0
    Other
    $12,798
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $149,994
    Bonus
    $31,334
    Other
    $431
    Deferred
    $12,798
    Nontaxable benefits
    $0
    Filer's total
    $194,557
  • Heather Baker

    REAL ESTATE LOAN OFFICER

    Total calculated
    $234,194
    From this org
    $202,614
    From related orgs
    $0
    Other
    $31,580
    Hours/week
    45

    Schedule J breakdown matched by us

    Base
    $202,051
    Bonus
    $500
    Other
    $63
    Deferred
    $14,283
    Nontaxable benefits
    $17,297
    Filer's total
    $234,194

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Answered yes

  • 3 · Compensation committee
  • 3 · Independent compensation consultant
  • 3 · Written employment contract
  • 3 · Compensation survey or study
  • 3 · Approval by the board or compensation committee
  • 4a · Severance or change-of-control payment
  • 4b · Supplemental nonqualified retirement plan

Answered no

  • 4c · Equity-based compensation arrangement

The filer's explanations (Part III)

PART I, LINE 3
THE BOARD OF DIRECTORS ENGAGES AN INDEPENDENT COMPENSATION CONSULTANT TO PERFORM AN ANNUAL COMPENSATION SURVEY. THE EXECUTIVE COMMITTEE OF THE BOARD APPROVES CEO COMPENSATION ANNUALLY BASED ON THE COMPENSATION SURVEY BY THE CONSULTANT, WITHIN THE TERMS OF A WRITTEN CONTRACT AND BASED ON PRE-ESTABLISHED PERFORMANCE TARGETS.
PART I, LINES 4A-B
THE FOLLOWING OFFICERS PARTICIPATED IN A LONG-TERM INCENTIVE PLAN: FRANK SHOFFNER - $137,630 ACCRUAL; $345,890 PAYOUT. DAVID GERMANN - $0 ACCRUAL; $83,088 PAYOUT; $83,088 FORFEITURE LEA ANN GABBERT - $73,565 ACCRUAL; $0 PAYOUT. SAM GROVE - $56,630 ACCRUAL; $0 PAYOUT. WHEN THEY OCCUR, THE AMOUNTS OF LONG-TERM INCENTIVE PLAN PAYOUTS FOR PARTICIPANTS ARE REPORTED AS TAXABLE INCOME ON THE EXECUTIVE'S FORM W-2.

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type
form_990
Tax year
2024
Filed
21 October 2025
IRS schema version
2024v5.2
Source object
202522949349301262

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