211 INFO

As filed

Subsection

03

NTEE code

F40Z

Classification

1000

Street

7515 NE AMBASSADOR PL STE C

These codes are the IRS's own and are shown exactly as filed. What each one means is in the Business Master File documentation (opens in a new tab).

Mission and programs · 2023

• CORE 211INFO SERVICES: 211INFO ADDRESSES COMMUNITY DETERMINANTS OF HEALTH BY LINKING CONSUMERS WITH THE PROGRAMS THAT PROMOTE HEALTH, RESILIENCY AND IMPROVED CHILDHOOD OUTCOMES IN OREGON AND SOUTHWEST WASHINGTON: FOOD, SHELTER, AFFORDABLE HOUSING, PARENTING RESOURCES, HEALTH CARE, DENTAL, MENTAL HEALTH, CRISIS SERVICES, FORECLOSURE PREVENTION PROGRAMS, EMPLOYMENT, LEGAL AID, SCHOOL READINESS, CLOTHING, MATERNAL AND CHILD HEALTH, AND RELATED PROGRAMS. 211INFO PROVIDES A DETAILED, UPDATED AND UNBIASED DATABASE OF RECORDS FROM 3,000 HEALTH AND SOCIAL SERVICE ORGANIZATIONS, INCLUDING NONPROFIT, GOVERNMENT AND FAITH-BASED ASSISTANCE. FOR CONSUMERS, THE SERVICE IS FREE, CONFIDENTIAL AND LIVE, WITH A TEAM OF CERTIFIED COMMUNITY INFORMATION SPECIALISTS PROVIDING REFERRALS, COLLECTING DEMOGRAPHIC DATA AND ASKING "THE SECOND QUESTION," WHICH MAY LEAD PEOPLE TO A PROGRAM THEY DIDN'T REALIZE WAS AVAILABLE. FOR INSTANCE, SOMEONE SEEKING HELP WITH THEIR ELECTRIC BILL MAY NOT REALIZE THEY MAY QUALIFY FOR JOB TRAINING. 211INFO'S SERVICES ARE PROVIDED BY TELEPHONE, TEXT, EMAIL, WEBSITE AND MOBILE APP, AND PARTNER AGENCIES' PROGRAMS AND EVENTS ARE PUBLICIZED THROUGH SOCIAL MEDIA. OUTREACH STAFF AND COMMUNITY INFORMATION SPECIALISTS HELP TO EDUCATE CLIENTS AND PARTNER AGENCIES ABOUT THE NETWORK OF SERVICES AVAILABLE IN THEIR COMMUNITIES. DATA ANALYTICS HELP COMMUNITY LEADERS ASSESS SOCIAL SERVICE NEEDS, DEMOGRAPHIC PATTERNS AND SITE-SPECIFIC TRENDS.

  Expenses $6,885,460

• SPECIALTY PROGRAMS: IN ADDITION TO COMPREHENSIVE INFORMATION AND REFERRAL, A STATEWIDE DATABASE OF RECORDS FROM 2,574 ORGANIZATIONS, OUTREACH AND DATA REPORTING, 211INFO PROVIDES SPECIALTY PROGRAMS THAT OFFER A DEEPER LEVEL OF EDUCATION, ADVOCACY AND SUBJECT-AREA EXPERTISE. EMERGENCY REPONSE: THE AGENCY SERVES AS A TRIAGE POINT FOR PUBLIC INQUIRY DURING LOCAL AND STATEWIDE DISASTER RESPONSE, USING FAQS AND SCRIPTS THAT CONVEY AUTHORITATIVE MESSAGING. UTILIZING OUR CONTACT CENTER AND ROBUST SOCIAL MEDIA COMMUNICATIONS, 211INFO PROVIDES RELIABLE AND ACCESSIBLE INFORMATION DURING RAPIDLY CHANGING CONDITIONS. SPECIALTY PROGRAMS: 211INFO PROVIDES EXPERTISE IN AREAS INCLUDING COORDINATED ENTRY INTO HOUSING/SHELTER; MATERNAL AND CHILD HEALTH; FOOD RESOURCES; AND SUPPORTS FOR LOW-INCOME PEOPLE WHO MUST TRAVEL TO ACCESS BREAST CANCER TREATMENT. SOME EXAMPLES OF THIS WORK INCLUDE:- AS PART OF THE COORDINATED ENTRY SYSTEM FOR MULTNOMAH COUNTY'S HOMELESS FAMILIES SYSTEM OF CARE, 211INFO PROVIDES A SINGLE POINT OF CONTACT FOR PROGRAMS THAT SUPPORT FAMILIES EXPERIENCING HOMELESSNESS, INCLUDING A 24/7 CONTACT CENTER, SHELTER REFERRALS, TRANSPORTATION OPTIONS, AND DATA ENTRY TO INPUT FAMILY INFORMATION INTO THE HOMELESS MANAGEMENT INFORMATION SYSTEM USED BY ALL PARTICIPATING AGENCIES. 211INFO SPECIALISTS COORDINATE MEETINGS BETWEEN FAMILIES AND COUNTY HOUSING TEAM MEMBERS; SPECIALISTS ALSO MANAGE WAITLISTS FOR HOUSING PLACEMENT. THESE PROGRAMS INCLUDE DOING SCREENINGS FOR HOMELESS VETERANS.- WORKING WITH THE OREGON HEALTH AUTHORITY, 211INFO PROVIDES EXPERT STAFF AND REPORTS ON WOMEN AND CHILDREN'S ACCESS TO HEALTH CARE, FOOD, SEXUAL AND REPRODUCTIVE HEALTH CARE, PREGNANCY SUPPORTS, AND IMMUNIZATIONS.- 211INFO'S PARENT EDUCATORS OFFER CHILD DEVELOPMENT INFORMATION AND REFERRALS TO CHILD CARE, PARENTING SUPPORTS, EARLY ASSESSMENT, SPECIAL EDUCATION, TRAUMA-INFORMED TREATMENT PROGRAMS AND RELATED PROGRAMS. FAMILIES CONTACTING 211INFO ARE INFORMED ABOUT STATE TANF AND ERDC PROGRAMS.

  Expenses $1,094,379

• 211INFO'S COORDINATION CENTER HELPS PEOPLE NAVIGATE COMMUNITY RESOURCES, PROVIDES FOLLOW UP TO CLIENTS, AND DOCUMENTS OUTCOMES BY PARTNERING WITH CCOS, HEALTH CARE SYSTEMS AND RELATED ORGANIZATIONS. THIS RESULTS IN A "CLOSED LOOP REFERRAL SYSTEM" FOR CONSUMER AND HEALTHCARE PROVIDERS. IN ADDITION TO A CORE FOCUS ON HEALTH AND SOCIAL SERVICES 211INFO PROVIDES SERVICES TO OTHER ORGANIZATIONS, GENERALLY ON A CONTRACT BASIS, WITH QUICK-RESPONSE STAFFING, DATA REPORTING AND TECHNICAL EXPERTISE. 211INFO IS LISTED IN THE OREGON PROCUREMENT INFORMATION NETWORK. EXAMPLES OF THESE CONTRACTS INCLUDE A 24/7 FOSTER PARENT SUPPORT HOTLINE, AND A PESTICIDE EXPOSURE HOTLINE FOR THE OREGON DEPARTMENT OF AGRICULTURE.

  Expenses $182,395

• OTHER CONTRACT SERVICES THAT FOCUS ON HEALTH AND SOCIAL SERVICES.

As filed on the 2023 return. The filer continues this part on Schedule O, which is not shown here.

Officers and directors · 2023

As listed in Part VII of the 2023 return, in the order the filer printed them. Each return names its own; this is not a roster the organization keeps with us.

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us. Earlier years are each on their own filing page.

Filings

• 2023

  Revenue

  $9,814,903

  Expenses

  $9,141,776

  Contributions

  $9,667,725

  Grants paid

  $0

• 2022

  Revenue

  $9,607,829

  Expenses

  $8,014,048

  Contributions

  $9,509,208

  Grants paid

  $0

The four totals the IRS asks for on Part I of the Form 990, as filed. A dash means the figure was not present on the return — not that it was zero.

Other returns filed

• 2021 · 990

  Revenue

  $8,798,476

  Expenses

  $7,133,077

  Assets (EOY)

  $5,254,774

• 2020 · 990

  Revenue

  $8,442,466

  Expenses

  $7,144,078

  Assets (EOY)

  $4,043,324

• 2019 · 990

  Revenue

  $4,301,519

  Expenses

  $3,797,668

  Assets (EOY)

  $2,887,565

• 2018 · 990

  Revenue

  $3,542,021

  Expenses

  $3,278,779

  Assets (EOY)

  $1,848,697

• 2017 · 990

  Revenue

  $3,805,079

  Expenses

  $3,516,086

  Assets (EOY)

  $1,615,626

• 2016 · 990

  Revenue

  $4,003,913

  Expenses

  $3,550,480

  Assets (EOY)

  $1,561,642

• 2015 · 990

  Revenue

  $2,675,682

  Expenses

  $2,331,537

  Assets (EOY)

  $944,311

• 2014 · 990

  Revenue

  $2,128,826

  Expenses

  $1,939,959

  Assets (EOY)

  $428,734

• 2013 · 990

  Revenue

  $2,419,276

  Expenses

  $2,528,244

  Assets (EOY)

  $306,253

• 2012 · 990

  Revenue

  — not reported

  Expenses

  $2,473,905

  Assets (EOY)

  $391,636

Nonprofiteer parses Forms 990, 990-EZ and 990-PF, in a window of recent tax years. These returns are recorded from the IRS e-file index, so their figures were extracted by that index rather than read from the return here — treat them as a different source from the filings above, not as more of the same record. A dash means the index carries no figure; Form 990-T listings carry none at all. Showing the 10 most recent; the API carries the rest.

Grants made

No itemized grants to organizations. Schedule I is filed only by organizations that granted more than $5,000 to a recipient, so most filers have none.

Grants received

• HEALTH SHARE OF OREGON

  $750,000

  2024 · COMMUNITY CAPACITY BUILDING FUNDS FOR HEALTH RELATED SOCIAL NEEDS

• KAISER FOUNDATION HOSPITALS

  $267,000

  2024 · Coordination Center

• UNITED WAY OF THE COLUMBIA- WILLAMETTE

  $48,832

  2023 · JOHS Grants Out

• OREGON COMMUNITY FOUNDATION

  $30,000

  2022 · Human Services

• OCF JOSEPH E WESTON PUBLIC FOUNDATION

  $23,500

  2024 · Human Services

• OCF JOSEPH E WESTON PUBLIC FOUNDATION

  $23,100

  2023 · Human Services

• OCF JOSEPH E WESTON PUBLIC FOUNDATION

  $22,500

  2022 · Human Services

• LANE COMMUNITY HEALTH COUNCIL

  $18,636

  2024 · SUPPORT

• THE BLACKBAUD GIVING FUND

  $8,948

  2025 · GENERAL SUPPORT

• UNITED WAY WORLDWIDE

  $8,000

  2023 · HUMAN & SOCIAL SERVICES

The 10 largest by cash amount. The API serves every itemized grant.

Other IRS files