LISTEN LEBANON IN SERVICE TO EACH NEIGHBOR

As filed

Subsection

03

NTEE code

P200

Classification

1000

Street

60 HANOVER ST

These codes are the IRS's own and are shown exactly as filed. What each one means is in the Business Master File documentation (opens in a new tab).

Mission and programs · 2024

• For over 50 years, LISTEN Community Services has been a community-based nonprofit dedicated to meeting the immediate basic needs of Upper Valley residents with compassion and respect. Through food assistance, heating and housing support, and related services, we work to ensure that neighbors have access to essential resources and pathways toward greater stability. More than 8,000 of our neighbors were supported in fiscal year 2025.LISTEN also operates three Thrift Stores in Canaan and Lebanon, NH, and White River Junction, VT. We are the region's largest resource for affordable, high-quality second-hand items. In addition, our stores play a crucial role in minimizing landfill waste by enabling community members to practice the principles of reducing, reusing, and recycling through our donation centers.Community support makes LISTEN's work possible. Program funding comes from philanthropy; individuals, foundations, faith communities, civic organizations, and local towns, while the remainder is generated through revenue from LISTEN's three thrift stores. LISTEN does not receive state or federal funding, making this strong community commitment critical to sustaining and expanding our services.PROGRAM DESCRIPTIONS:The Service Coordination Program is the foundation of LISTEN's work, connecting community members with one-on-one support to navigate challenges and build stability. Service Coordinators help clients access benefits, secure housing, obtain financial assistance, and connect to essential services. Through this personalized approach, individuals and families can make meaningful progress toward greater independence and well-being. 3,110 households received service coordination support this year.For households living paycheck to paycheck, even a short-term financial setback can lead to empty fuel tanks, mounting utility bills, or the risk of shutoff during the coldest months of the year. Our Heating Helpers Program responds by providing small emergency grants-typically around $400-to help households maintain safe heat and avoid disconnection. More than 1,500 people were helped this year.LISTEN's housing support includes two efforts: Housing Helpers grants and a Transitional Housing unit. Housing Helpers provides small, targeted grants for rent, mortgage, or security deposits, along with connections to legal services, helping prevent eviction and keep neighbors stably housed. Complementing this, LISTEN operates a Transitional Housing apartment for Lebanon residents facing homelessness, offering temporary shelter while they secure permanent housing. More than 750 people were helped this year.We address food insecurity through two core services: the Community Dining Hall and the Food Pantry, providing neighbors with reliable access to nutritious meals as well as groceries and basic household staples. All community members are welcome. The Food Pantry, located at 60 Hanover Street in Lebanon, is open five days a week and provides visitors with a week's supply of groceries, including fresh produce, pantry staples, and personal care items. Almost 5,000 people were served this year.The Community Dining Hall, located at 42 Maple Street in White River Junction, serves free lunch and dinner to more than 150 people five days a week with the help of over 20 volunteer cook teams. Beyond providing a reliable source of nutritious meals, the Dining Hall fosters a strong sense of social connectedness, bringing together guests, staff, and volunteers in a welcoming space where people can build relationships and feel part of a caring community. More than 38,000 meals were served this year.Our Summer Camp Scholarship Program helps children participate in enriching summer experiences that might otherwise be financially out of reach. Scholarships remove cost barriers for families so children can spend time outdoors, develop social skills, and try new activities that build confidence and independence. 168 children received support this year.Phone Helpers provides working cell phones to individuals and families, removing a critical barrier to communication. Reliable phone access enables clients to stay connected to essential services like healthcare, employment, and case management, supporting greater stability and independence. It also strengthens social connections, reduces isolation, and improves overall well-being. 665 people were supported last year.Holiday Baskets are a meaningful way our community shows care during the holiday season, helping brighten this time of year for local families and seniors. Seniors receive a basket that includes a $50 grocery gift card and three pieces of warm clothing, while families with children under 18 receive three warm clothing items for each child along with a $50 grocery gift card for the household. 449 people received gifts last year.We also respond to urgent, individualized needs that can quickly destabilize a household if left unaddressed-providing targeted support for essentials like gas, laundry, auto repairs, and prescriptions so clients can maintain stability and continue moving forward.Volunteers are vital to our daily operations offering care, compassion, and connection when needed. Individuals, families, and groups support our work across the Food Pantry, Community Dining Hall, and Thrift Stores by stocking shelves, assisting visitors, preparing and serving meals, cleaning up, and sorting donated goods. Last year, 1,061 volunteers gave their time.

  Expenses $4,855,113 · Grants $43,693 · Revenue $438,080

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Officers and directors · 2024

As listed in Part VII of the 2024 return, in the order the filer printed them. Each return names its own; this is not a roster the organization keeps with us.

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. Earlier years are each on their own filing page.

Filings

• 2024

  Revenue

  $5,949,510

  Expenses

  $6,177,761

  Contributions

  $5,466,116

  Grants paid

  $43,693

• 2023

  Revenue

  $5,727,310

  Expenses

  $6,020,435

  Contributions

  $1,352,620

  Grants paid

  $0

• 2023

  Revenue

  $9,473,072

  Expenses

  $9,818,040

  Contributions

  $5,062,828

  Grants paid

  $0

• 2022

  Revenue

  $5,504,452

  Expenses

  $5,420,347

  Contributions

  $5,505,041

  Grants paid

  $0

• 2022

  Revenue

  $9,931,379

  Expenses

  $9,727,028

  Contributions

  $5,516,996

  Grants paid

  $0

The four totals the IRS asks for on Part I of the Form 990, as filed. A dash means the figure was not present on the return — not that it was zero.

Other returns filed

• 2021 · 990

  Revenue

  $5,930,835

  Expenses

  $4,695,581

  Assets (EOY)

  $8,682,662

• 2020 · 990

  Revenue

  $5,474,105

  Expenses

  $4,580,956

  Assets (EOY)

  $8,445,232

• 2019 · 990

  Revenue

  $4,076,323

  Expenses

  $3,820,566

  Assets (EOY)

  $7,661,481

• 2018 · 990

  Revenue

  $3,680,432

  Expenses

  $3,607,925

  Assets (EOY)

  $7,053,405

• 2009 · 990

  Revenue

  — not reported

  Expenses

  $1,953,602

  Assets (EOY)

  $3,649,037

Nonprofiteer parses Forms 990, 990-EZ and 990-PF, in a window of recent tax years. These returns are recorded from the IRS e-file index, so their figures were extracted by that index rather than read from the return here — treat them as a different source from the filings above, not as more of the same record. A dash means the index carries no figure; Form 990-T listings carry none at all.

Grants made

No itemized grants to organizations. Schedule I is filed only by organizations that granted more than $5,000 to a recipient, so most filers have none.

Grants received

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $129,750

  2024 · For grant recipient's exempt purposes

• MARY HITCHCOCK MEMORIAL HOSPITAL

  $92,783

  2024 · CHARITABLE PROGRAM SUPPORT

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $77,550

  2022 · For grant recipient's exempt purposes

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $71,650

  2023 · For grant recipient's exempt purposes

• MARY HITCHCOCK MEMORIAL HOSPITAL

  $53,250

  2022 · PROGRAM SUPPORT

• VANGUARD CHARITABLE ENDOWMENT PROGRAM

  $53,000

  2023 · FOR RECIPIENT'S EXEMPT PURPOSE

• MARY HITCHCOCK MEMORIAL HOSPITAL

  $50,058

  2023 · CHARITABLE PROGRAM SUPPORT

• NEW HAMPSHIRE CHARITABLE FOUNDATION

  $49,878

  2024 · For designated distribution, general and operating support, heating assistance

• VANGUARD CHARITABLE ENDOWMENT PROGRAM

  $40,500

  2022 · FOR RECIPIENT'S EXEMPT PURPOSE

• NEW HAMPSHIRE CHARITABLE FOUNDATION

  $36,835

  2022 · For desi dist, general/annual support, purchase cloth bags, personal care items

The 10 largest by cash amount. The API serves every itemized grant.

Other IRS files