Form 990 for tax year 2024

Totals

Total revenue

$16,761,669

Total expenses

$16,667,797

Contributions and grants received

$4,878,241

Grants paid

$26,867

Program service revenue

$11,861,092

Investment income

$33,710

Other revenue

-$11,374

Total assets, end of year

$8,919,486

Total liabilities, end of year

$6,347,765

Net assets or fund balances, end of year

$2,571,721

Program services expenses (Part IX)

$15,318,945

Management and general expenses

$835,508

Fundraising expenses

$513,344

Program service expenses (Part III)

$15,318,945

Program services were 91.9% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Mission and programs · 2024

• AGENCY COUNSELING SERVICES (MENTAL HEALTH, SUD, AND HOUSING & FINANCIAL COUNSELING):THE UP CENTER PROVIDES A COMPREHENSIVE ARRAY OF TRAUMA-INFORMED, EVIDENCE-BASED OUTPATIENT MENTAL HEALTH AND SUBSTANCE USE COUNSELING SERVICES AND PEER RECOVERY SUPPORT TO INDIVIDUALS AND FAMILIES ACROSS SOUTH HAMPTON ROADS. THESE SERVICES ARE DESIGNED TO MEET THE DIVERSE NEEDS OF CHILDREN, ADOLESCENTS, ADULTS, AND FAMILIES, PARTICULARLY PEOPLE WHO ARE UNINSURED OR UNDER-INSURED AND FACING SIGNIFICANT LIFE CHALLENGES. CLIENTS COME TO THE UP CENTER FOR SUPPORT WITH A WIDE RANGE OF CONCERNS, INCLUDING GRIEF AND LOSS, DEPRESSION, ANXIETY, STRAINED RELATIONSHIPS, BEHAVIORAL ISSUES IN CHILDREN AND ADOLESCENTS, SCHOOL AND WORKPLACE DIFFICULTIES, LIFE TRANSITIONS, GENDER IDENTITY, TRAUMA AND ABUSE RECOVERY, INTERPERSONAL VIOLENCE, CHRONIC RELAPSE, PTSD, LEGAL ISSUES TIED TO SUBSTANCE USE, PSYCHIATRIC SYMPTOMS, AND CHRONIC HEALTH CONDITIONS.IN ADDITION TO INDIVIDUALIZED COUNSELING AND RECOVERY SUPPORT, THE UP CENTER OFFERS A VARIETY OF PSYCHOEDUCATIONAL GROUP SESSIONS TO ADDRESS SPECIFIC NEEDS AND FOSTER PEER CONNECTION. THESE INCLUDE ANGER MANAGEMENT, BATTERER'S INTERVENTION FOR INDIVIDUALS WITH A HISTORY OF DOMESTIC OR INTIMATE PARTNER VIOLENCE, FOR CHILDREN'S SAKE FOR CO-PARENTING SUPPORT, SUBSTANCE USE PEER RECOVERY FOR THOSE ENGAGED IN PEER SERVICES, SUBSTANCE USE RECOVERY, A GRIEF AND LOSS SUPPORT GROUP, BECOMING ME, WHICH SUPPORTS LGBTQ+ INDIVIDUALS IN BUILDING CONFIDENCE AND COMMUNITY, NO MATTER WHAT FOR FAMILIES AFFECTED BY SUBSTANCE USE, SOCIAL SKILLS AND AUTISM, AND BLOOM GROUP, WHICH FOCUSES ON BODY IMAGE AND SELF-CONFIDENCE.THE AGENCY ALSO OPERATES THE STEPHEN A. COHEN MILITARY FAMILY CLINIC IN VIRGINIA BEACH, PROVIDING HIGH-QUALITY MENTAL HEALTH CARE TO POST-9/11 VETERANS, ACTIVE DUTY SERVICE MEMBERS, AND THEIR FAMILIES. SERVICES ARE ACCESSIBLE REGARDLESS OF THE A VETERAN'S ROLE IN SERVICE, DISCHARGE STATUS, OR ABILITY TO PAY. IN FISCAL YEAR 2025, THE CLINIC SUPPORTED MORE THAN 664 CLIENTS ACROSS SOUTH HAMPTON ROADS.ACROSS ALL CLINICAL AND PEER SUPPORT TEAMS, THE UP CENTER DELIVERED 12,522 INDIVIDUAL AND FAMILY SESSIONS, 856 GROUP UNITS, AND 4,273 PEER RECOVERY UNITS IN FY 25, REACHING OVER 2,339 CLIENTS WITH OVER 80% REPORTING AN IMPROVEMENT IN FUNCTIONING. THESE EFFORTS ARE FURTHER STRENGTHENED THROUGH THE ORGANIZATION'S CENTER OF EXCELLENCE INITIATIVE, SUPPORTED BY THE BLOCKER FOUNDATION AND BANK OF AMERICA. THIS INITIATIVE IS FOCUSED ON EXPANDING THE REGION'S BEHAVIORAL HEALTH WORKFORCE BY ACCELERATING THE LICENSURE PROCESS FOR BEHAVIORAL HEALTHCARE PROFESSIONALS (BHPS). THROUGH SUPERVISION, EVIDENCE-BASED TRAINING, AND KEY PARTNERSHIPS, THE INITIATIVE SEEKS TO BUILD A STRONGER, MORE QUALIFIED NETWORK OF PROVIDERS THROUGHOUT SOUTH HAMPTON ROADS.IN ADDITION TO ITS BEHAVIORAL HEALTH PROGRAMS, THE UP CENTER OFFERS HOUSING AND FINANCIAL COUNSELING AND EDUCATION TO INDIVIDUALS NEEDING THESE SERVICES. THESE SERVICES INCLUDE FORECLOSURE PREVENTION, EVICTION SUPPORT, PRE- AND POST-PURCHASE COUNSELING FOR HOMEBUYERS (INCLUDING SENIORS), AND PERSONALIZED FINANCIAL EDUCATION. IN 2025, THESE SERVICES REACHED APPROXIMATELY 1,100 INDIVIDUALS, INCLUDING 209 MORTGAGE AND RENTAL CLIENTS. AMONG THOSE WHO COMPLETED COUNSELING, 96% (25 OUT OF 26) EITHER MAINTAINED OR IMPROVED THEIR HOUSING STABILITY, DEMONSTRATING THE PROGRAM'S TANGIBLE IMPACT ON THE FINANCIAL WELL-BEING OF RESIDENTS.

  Expenses $4,523,213 · Grants $2,179 · Revenue $818,432

• AGENCY SERVICES FOR PEOPLE WITH DISABILITIES:THE UP CENTER'S PROGRAM SERVICES FOR PEOPLE WITH DISABILITIES INCLUDE THE FAMILY LIFE PROGRAM, WHICH SUPPORTS INDIVIDUALS WITH INTELLECTUAL DISABILITIES BY PLACING THEM IN NURTURING HOMES WITH SPECIALLY TRAINED FAMILIES RATHER THAN IN GROUP HOMES OR INSTITUTIONAL SETTINGS. THIS APPROACH PROMOTES GREATER INCLUSION, INDEPENDENCE, AND QUALITY OF LIFE FOR THOSE SERVED. IN ADDITION, THE UP CENTER OPERATES A REPRESENTATIVE PAYEE PROGRAM THAT OFFERS ESSENTIAL FINANCIAL MANAGEMENT SERVICES FOR INDIVIDUALS WITH DISABILITIES WHO CANNOT MANAGE THEIR FINANCES, HELPING ENSURE STABILITY AND PROTECTION FROM FINANCIAL EXPLOITATION.SOME OF THE HIGHLIGHTS IN THIS PROGRAM SERVICE AREA FOR 2025 INCLUDE: SPONSORED HOME SERVICES WERE PROVIDED TO 73 INDIVIDUALS WITH DISABILITIES, ENABLING THEM TO LIVE IN SUPPORTIVE FAMILY ENVIRONMENTS RATHER THAN GROUP HOMES OR INSTITUTIONS. MORE THAN 1,000 INDIVIDUALS WITH DISABILITIES - INCLUDING MANY VETERANS - WERE ABLE TO AVOID INSTITUTIONALIZATION AND ACHIEVE GREATER COMMUNITY STABILITY THROUGH THE UP CENTER'S BILL-PAYING AND FINANCIAL MANAGEMENT SERVICES.

  Expenses $8,151,980 · Grants $2,505 · Revenue $9,641,445

• AGENCY SERVICES FOR CHILDREN & FAMILIES:UP CENTER PROGRAMS SERVING CHILDREN AND FAMILIES INCLUDE TEAM UP MENTORING, HEALTHY FAMILIES, PARENTS AS TEACHERS, AND FOSTER CARE SERVICES. THESE PROGRAMS ARE DESIGNED TO PROMOTE STABILITY, STRENGTHEN FAMILY BONDS, AND SUPPORT THE HEALTHY DEVELOPMENT OF CHILDREN AND YOUTH ACROSS SOUTH HAMPTON ROADS. ACROSS OUR PROGRAMS, THE UP CENTER SUPPORTED 947 CHILDREN.IN 2025, SOME KEY POINTS FROM OUR PROGRAM SERVICES INCLUDE:THE TEAM UP MENTORING PROGRAM MATCHED 247 YOUTH WITH CARING ADULT MENTORS, INCLUDING 42 NEW MENTOR-MENTEE PAIRINGS. THIS INCLUDED 126 YOUTH MATCHED IN THE PROGRAM'S NEW IN-SCHOOL MENTORING PILOT. ADDITIONALLY, THE PROGRAM INVOLVED 26 WAITLIST YOUTH IN COMMUNITY ACTIVITIES AND EVENTS.OUR EARLY CHILDHOOD HOME VISITING PROGRAMS - PARENTS AS TEACHERS AND HEALTHY FAMILIES - PROVIDED PARENTING EDUCATION AND SUPPORT TO 124 HOUSEHOLDS, REACHING A TOTAL OF 261 INDIVIDUALS, INCLUDING 152 CHILDREN. THESE SERVICES PROMOTE CHILD HEALTH, EARLY DEVELOPMENT, AND SCHOOL READINESS. THE PROGRAM ALSO OFFERED DOULA SERVICES TO 19 BIRTHING PERSONS, WITH 75% OF INFANTS CARRIED TO FULL TERM AND 83% OF BIRTHING MOTHERS INITIATING BREASTFEEDING. DAD ENGAGEMENT SERVICES, FUNDED BY ANTHEM HEALTHKEEPERS, REACHED 209 FATHERS AND FATHER FIGURES TO STRENGTHEN THEIR INVOLVEMENT IN PARENTING.THE FOSTER CARE AND ADOPTION PROGRAM SUPPORTED 57 YOUTH IN FY 25. OF THOSE SERVED, 86% MAINTAINED EMOTIONAL STABILITY THROUGHOUT THE YEAR, AND 89% REMAINED IN CONSISTENT PLACEMENTS WITHOUT DISRUPTION.

  Expenses $2,643,752 · Grants $22,183 · Revenue $1,401,215

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Listed in Part VII

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type

form_990

Tax year

2024

Filed

21 January 2026

IRS schema version

2024v5.5

Source object

202600269349301850

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