Totals
- Total revenue
- $4,414,932
- Total expenses
- $4,946,430
- Contributions and grants received
- $4,277,917
- Grants paid
- $72,033
- Program service revenue
- $0
- Investment income
- $106,405
- Other revenue
- $30,610
- Total assets, end of year
- $15,540,975
- Total liabilities, end of year
- $3,089,559
- Net assets or fund balances, end of year
- $12,451,416
- Program services expenses (Part IX)
- $3,342,833
- Management and general expenses
- $975,414
- Fundraising expenses
- $628,183
- Program service expenses (Part III)
- $3,342,833
Program services were 67.6% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.
Line items
Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.
Revenue
Part VIII, the statement of revenue.
-
1a · Federated campaigns
$94,619
-
1c · Fundraising events
$307,561
-
1e · Government grants (contributions)
$2,119,304
-
1f · All other contributions, gifts and grants
$1,756,433
-
3 · Investment income
total $45,953 · excluded $45,953
-
7a · Gross sales of assets other than inventory
securities $621,074
-
7b · Less cost or other basis and sales expenses
securities $545,319 · other assets $15,303
-
7c · Gain or loss
securities $75,755 · other assets -$15,303
-
7d · Net gain or loss
total $60,452 · excluded $60,452
-
8a · Fundraising events: gross income
$134,252
-
8a · Fundraising events: contributions included on line 1c
$307,561
-
8b · Fundraising events: direct expenses
$164,763
-
8c · Net income from fundraising events
total -$30,511 · excluded -$30,511
-
10a · Gross sales of inventory
$129,729
-
10b · Cost of goods sold
$69,147
-
10c · Net income from sales of inventory
total $60,582 · related or exempt $60,582
-
11d · All other revenue
total $539 · excluded $539
-
11e · Other revenue, total
$539
Functional expenses
Part IX, the statement of functional expenses.
-
2 · Grants to domestic individuals
total $72,033 · program services $72,033
-
5 · Compensation of officers, directors and key employees
total $187,004 · program services $93,502 · management and general $46,751 · fundraising $46,751
-
7 · Other salaries and wages
total $2,543,805 · program services $1,714,425 · management and general $444,440 · fundraising $384,940
-
9 · Other employee benefits
total $209,183 · program services $142,960 · management and general $45,342 · fundraising $20,881
-
10 · Payroll taxes
total $208,824 · program services $137,695 · management and general $38,097 · fundraising $33,032
-
11b · Fees: legal
total $67,019 · program services $56,062 · management and general $10,957
-
11c · Fees: accounting
total $137,195 · management and general $137,195
-
11f · Fees: investment management
total $3,020 · management and general $3,020
-
11g · Fees: other
total $302,332 · program services $130,108 · management and general $167,065 · fundraising $5,159
-
12 · Advertising and promotion
total $54,464 · program services $8,466 · management and general $745 · fundraising $45,253
-
13 · Office expenses
total $301,744 · program services $197,402 · management and general $37,562 · fundraising $66,780
-
16 · Occupancy
total $84,287 · program services $82,296 · management and general $1,195 · fundraising $796
-
17 · Travel
total $21,801 · program services $19,361 · management and general $1,644 · fundraising $796
-
19 · Conferences, conventions and meetings
total $48,798 · program services $44,882 · management and general $3,891 · fundraising $25
-
22 · Depreciation, depletion and amortization
total $411,039 · program services $386,491 · management and general $14,729 · fundraising $9,819
-
23 · Insurance
total $86,112 · program services $80,969 · management and general $3,086 · fundraising $2,057
-
24a · Other expenses: Food/Supplies
total $81,823 · program services $81,765 · fundraising $58
-
24b · Other expenses: Maintenance and Repairs
total $74,495 · program services $71,998 · management and general $1,498 · fundraising $999
-
24e · All other expenses
total $51,452 · program services $22,418 · management and general $18,197 · fundraising $10,837
Balance sheet
Part X, book values.
-
1 · Cash, non-interest-bearing
beginning of year $24,157 · end of year $25,956
-
2 · Savings and temporary cash investments
beginning of year $250,103 · end of year $420,651
-
3 · Pledges and grants receivable
beginning of year $2,291,805 · end of year $1,604,307
-
4 · Accounts receivable
beginning of year $99,137 · end of year $56,126
-
7 · Other notes and loans receivable
beginning of year $746,366 · end of year $746,366
-
8 · Inventories for sale or use
beginning of year $40,500 · end of year $40,999
-
9 · Prepaid expenses and deferred charges
beginning of year $166,840 · end of year $63,608
-
10a · Land, buildings and equipment: cost or other basis
$13,641,098
-
10b · Land, buildings and equipment: accumulated depreciation
$3,191,982
-
10c · Land, buildings and equipment, net
beginning of year $10,398,070 · end of year $10,449,116
-
11 · Investments: publicly traded securities
beginning of year $2,221,718 · end of year $2,133,846
-
17 · Accounts payable and accrued expenses
beginning of year $452,894 · end of year $257,823
-
19 · Deferred revenue
beginning of year $243,370 · end of year $85,370
-
23 · Secured mortgages and notes payable
beginning of year $2,746,366 · end of year $2,746,366
-
27 · Net assets without donor restrictions
beginning of year $10,857,769 · end of year $10,837,315
-
28 · Net assets with donor restrictions
beginning of year $1,938,297 · end of year $1,614,101
Mission and programs · 2025
Mission
Mission:Our mission is to serve veterans with compassion and advocate for all who have worn our nation's uniform so they can RISE and live life to the fullest. Continued on Schedule O
Activities or mission (Part I)
Provide supportive services to U.S. veterans and their families.
-
Housing: Veterans Outreach Center owns and operates two facilities at The Veterans Outreach Center Gary B. Beikirch Residential Complex. Richards House has a total of 46 beds to serve homeless male veterans, and the Otto's Phoenix House has a total of 7 apartments to serve single woman as well as women with children. In 2025, 118 male veterans were provided shelter in our residential program as well as 8 women and 3 children. Richards House has 46 beds in congregate living for the purposes of emergency or transitional housing. Otto's Phoenix House, which has 7 private apartments for transitional and/or supportive living for single women as well as women with children. Continued on Schedule OHousing: (Continued) Four of the apartments house single women, two of them can house a single woman with two children and one with a single woman and 1 child. Each facility offers case management to help veterans achieve their goals. Following completion of program goals, these veterans are then transitioned into permanent housing. We also continue to operate Liberty Landing, which opened in 2020. It is the first affordable, permanent housing facility with veteran preference in Monroe County, and it includes 10 units set aside specifically for formerly homeless veterans with disabilities. Liberty Landing has 33 apartments with onsite program management by VOC and property management via our development partner, Conifer.This program is also supported by Government grants. Grants received for this program in 2025 totaled $1,073,351.
Expenses $1,380,638 · Grants $40,645
-
Supportive Services: VOC offered a portfolio of no-cost services available to all veterans and immediate family members. Services provided in 2025 included benefits counseling, temporary financial assistance, housing search assistance, peer mentoring, financial counseling, budget workshops, and legal counseling. VOC supported approximately 30 veterans through Veterans Treatment Court, a program designed to assist justice-involved veterans in avoiding incarceration, building healthy support networks, establishing economic stability, and leading successful lives. Continued on Schedule OSupportive Services: (Continued) Additionally, through a community partnership, 181 veterans participated in Lawyer for a Day, an opportunity hosted at VOC utilizing volunteer attorneys who donate their time and expertise. This service was utilized 245 times in 2025. VOC's dedicated female veterans programming served 267 individual veterans with services focused on the unique experiences and challenges faced during and after military service. VOC also continued providing remote support through web-based technology, assisting veterans both locally and across the country through 382 remote/off-site interactions. In partnership with RTS, VOC continued providing hundreds of free unlimited bus passes to veterans throughout Monroe County and the surrounding areas. Lastly, VOC staff conducted 294 outreach activities throughout the community to raise awareness of available veteran services and resources.This program is supported by Government grants. Grants received for this program in 2025 totaled $417,993.
Expenses $633,578 · Grants $24,316
-
Behavioral Health and Wellness Programs: VOC is dedicated to supporting the overall wellness of the Western New York veteran community while also leading the agency's trauma-informed care efforts through internal modeling, consultation, and training. The Behavioral Health team is led by a New York State Licensed Mental Health Counselor and provides crisis intervention, outreach, suicide prevention support, and both internal and external consultation. In 2025, the team served 696 individual clients through 1,271 total engagements and conducted 678 suicide screenings for 654 veterans. Continued on Schedule OBehavioral Health and Wellness Programs: (Continued) With a strong focus on suicide prevention and awareness, the team also provides regular wellness checks and serves as a critical support resource for both clients and staff. In 2025, VOC's Quartermaster Program served 1,048 veterans through 6,761 service interactions, providing essential daily living supplies such as food, clothing, and hygiene items. Additionally, VOC's Fitness Centerequipped with free weights, ellipticals, treadmills, and other exercise equipmentwas utilized by 153 veterans across 1,815 visits, reinforcing the connection between physical health and overall wellness.A key component of VOC's Wellness Programs is the Morale Center. In 2025, services offered included Peer Support & Substance Use Recovery Groups, Open Art Studio, Art Therapy, Plastic Model Building, Fitness Center Recreation, Massage Therapy, Hydromassage, Free Laundry Facilities, Reiki Therapy, Chess Club, Barber & Salon Services, Socialization Groups, Outdoor Wellness activities, and behavioral health support for both staff and clients on site. Veterans utilized these holistic wellness services a total of 2,160 times throughout the year. Additionally, 53 veterans participated in Outdoor Wellness programming, engaging in these activities 289 times. VOC benefits from strong community engagement, with skilled volunteers playing a vital role in delivering free services to local veterans. In 2025, 42 dedicated VOC volunteers contributed their time throughout the year, supported by an additional 455 volunteers for special events. Together, they logged a total of 6,280 hours of service. This volunteer-driven support is essential to extending the reach and impact of VOC's mission.
Expenses $708,953 · Grants $1,831
-
Career Services: VOC's Career Services provides vocational counseling, skills assessment, occupational skills training, resume preparation and job search assistance. In 2025, VOC's Career Services team assisted in placing 91 veterans in jobs - 61 in full-time positions (40 hours per week) and 29 in part-time positions (<40 hours per week), with an overall average wage of $19.24/hour. VOC's Veterans Community Technology Center (VCTC) had 1,556 visits by 257 unique veterans. VOC provided or funded career-based training to 318 veterans and conducted 238 classes, offering professional development and training opportunities.Flag Store: The store offers a wide selection of flags, accessories, military and patriotic merchandise for sale with any proceeds going to support Veterans Outreach Center's programs and services. The store also serves as a workforce development program by employing veterans to work part-time in the store. Veteran sales associates spend a portion of their week working in the store, and a portion completing professional development trainings on topics like retail management, marketing, inventory management, and more.
Expenses $619,664 · Grants $5,241 · Revenue $60,582
As filed on the 2025 return. The filer continues this part on Schedule O, which is not shown here.
Listed in Part VII
-
Joseph Catone
Secretary
- Total calculated
- $0
- Hours/week
- 0.2
-
Jessie Gregorio
Corporate Counsel
- Total calculated
- $0
- Hours/week
- 0.3
-
Marvin Patterson Jr
Board Member
- Total calculated
- $0
- Hours/week
- 0.2
-
Don Reeve
Ex Oficio
- Total calculated
- $0
- Hours/week
- 0.3
-
Bernie Schroeder
Chair
- Total calculated
- $0
- Hours/week
- 0.6
-
Matthew Legere
Board Member
- Total calculated
- $0
- Hours/week
- 0.3
-
Ellen Adams
Vice Chair
- Total calculated
- $0
- Hours/week
- 0.4
-
Dylan Potter
Treasurer
- Total calculated
- $0
- Hours/week
- 0.3
-
Dr Peter Ziarnowski
Board Member
- Total calculated
- $0
- Hours/week
- 0.6
-
Sean McNamara
Board Member
- Total calculated
- $0
- Hours/week
- 0.3
-
Joseph Robach
Board Member (Ending 11/25)
- Total calculated
- $0
- Hours/week
- 0.1
-
Jim Magee
Board Member
- Total calculated
- $0
- Hours/week
- 0.2
-
Yashira Rodriguez
Board Member
- Total calculated
- $0
- Hours/week
- 0.2
-
Edward French
Board Member
- Total calculated
- $0
- Hours/week
- 0.2
-
Greg Schneider
Board Member
- Total calculated
- $0
- Hours/week
- 0.3
-
David Speer
Board Member (Starting 3/25)
- Total calculated
- $0
- Hours/week
- 0.3
-
Laura Heltz
Executive Director
- Total calculated
- $187,004
- From this org
- $181,657
- From related orgs
- $0
- Other
- $5,347
- Hours/week
- 40
Schedule J breakdown matched by us
- Base
- $181,657
- Bonus
- $0
- Other
- $0
- Deferred
- $2,725
- Nontaxable benefits
- $2,622
- Filer's total
- $187,004
Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.
Schedule J
Answered yes
- 3 · Written employment contract
- 3 · Compensation survey or study
- 3 · Approval by the board or compensation committee
Answered no
- 4a · Severance or change-of-control payment
- 4b · Supplemental nonqualified retirement plan
- 4c · Equity-based compensation arrangement
- 5a · Pay contingent on this organization's revenues
- 5b · Pay contingent on a related organization's revenues
- 6a · Pay contingent on this organization's net earnings
- 6b · Pay contingent on a related organization's net earnings
- 7 · Other non-fixed payments
- 8 · Paid under the initial-contract exception
The filer's explanations (Part III)
- Part I, Line 3
- The compensation of the Organization's Executive Director is set by using benchmark data for similar positions in the region and is approved by the Executive Committee. The compensation of the Organization's top management officials and other key employees is approved by the Executive Director.
Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.
Grants on this return
No itemized grants to organizations on this return.
Provenance
- Return type
- form_990
- Tax year
- 2025
- Filed
- 20 July 2026
- IRS schema version
- 2025v4.2
- Source object
- 202602089349301300
Check it against the return as filed: the GivingTuesday Data Lake hosts a public copy of the original XML.
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