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Nonprofiteer
← VETERANS OUTREACH CENTER INC

Form 990 for tax year 2025

Filed by VETERANS OUTREACH CENTER INC.

Totals

Total revenue
$4,414,932
Total expenses
$4,946,430
Contributions and grants received
$4,277,917
Grants paid
$72,033
Program service revenue
$0
Investment income
$106,405
Other revenue
$30,610
Total assets, end of year
$15,540,975
Total liabilities, end of year
$3,089,559
Net assets or fund balances, end of year
$12,451,416
Program services expenses (Part IX)
$3,342,833
Management and general expenses
$975,414
Fundraising expenses
$628,183
Program service expenses (Part III)
$3,342,833

Program services were 67.6% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Revenue

Part VIII, the statement of revenue.

  • 1a · Federated campaigns

    $94,619

  • 1c · Fundraising events

    $307,561

  • 1e · Government grants (contributions)

    $2,119,304

  • 1f · All other contributions, gifts and grants

    $1,756,433

  • 3 · Investment income

    total $45,953 · excluded $45,953

  • 7a · Gross sales of assets other than inventory

    securities $621,074

  • 7b · Less cost or other basis and sales expenses

    securities $545,319 · other assets $15,303

  • 7c · Gain or loss

    securities $75,755 · other assets -$15,303

  • 7d · Net gain or loss

    total $60,452 · excluded $60,452

  • 8a · Fundraising events: gross income

    $134,252

  • 8a · Fundraising events: contributions included on line 1c

    $307,561

  • 8b · Fundraising events: direct expenses

    $164,763

  • 8c · Net income from fundraising events

    total -$30,511 · excluded -$30,511

  • 10a · Gross sales of inventory

    $129,729

  • 10b · Cost of goods sold

    $69,147

  • 10c · Net income from sales of inventory

    total $60,582 · related or exempt $60,582

  • 11d · All other revenue

    total $539 · excluded $539

  • 11e · Other revenue, total

    $539

Functional expenses

Part IX, the statement of functional expenses.

  • 2 · Grants to domestic individuals

    total $72,033 · program services $72,033

  • 5 · Compensation of officers, directors and key employees

    total $187,004 · program services $93,502 · management and general $46,751 · fundraising $46,751

  • 7 · Other salaries and wages

    total $2,543,805 · program services $1,714,425 · management and general $444,440 · fundraising $384,940

  • 9 · Other employee benefits

    total $209,183 · program services $142,960 · management and general $45,342 · fundraising $20,881

  • 10 · Payroll taxes

    total $208,824 · program services $137,695 · management and general $38,097 · fundraising $33,032

  • 11b · Fees: legal

    total $67,019 · program services $56,062 · management and general $10,957

  • 11c · Fees: accounting

    total $137,195 · management and general $137,195

  • 11f · Fees: investment management

    total $3,020 · management and general $3,020

  • 11g · Fees: other

    total $302,332 · program services $130,108 · management and general $167,065 · fundraising $5,159

  • 12 · Advertising and promotion

    total $54,464 · program services $8,466 · management and general $745 · fundraising $45,253

  • 13 · Office expenses

    total $301,744 · program services $197,402 · management and general $37,562 · fundraising $66,780

  • 16 · Occupancy

    total $84,287 · program services $82,296 · management and general $1,195 · fundraising $796

  • 17 · Travel

    total $21,801 · program services $19,361 · management and general $1,644 · fundraising $796

  • 19 · Conferences, conventions and meetings

    total $48,798 · program services $44,882 · management and general $3,891 · fundraising $25

  • 22 · Depreciation, depletion and amortization

    total $411,039 · program services $386,491 · management and general $14,729 · fundraising $9,819

  • 23 · Insurance

    total $86,112 · program services $80,969 · management and general $3,086 · fundraising $2,057

  • 24a · Other expenses: Food/Supplies

    total $81,823 · program services $81,765 · fundraising $58

  • 24b · Other expenses: Maintenance and Repairs

    total $74,495 · program services $71,998 · management and general $1,498 · fundraising $999

  • 24e · All other expenses

    total $51,452 · program services $22,418 · management and general $18,197 · fundraising $10,837

Balance sheet

Part X, book values.

  • 1 · Cash, non-interest-bearing

    beginning of year $24,157 · end of year $25,956

  • 2 · Savings and temporary cash investments

    beginning of year $250,103 · end of year $420,651

  • 3 · Pledges and grants receivable

    beginning of year $2,291,805 · end of year $1,604,307

  • 4 · Accounts receivable

    beginning of year $99,137 · end of year $56,126

  • 7 · Other notes and loans receivable

    beginning of year $746,366 · end of year $746,366

  • 8 · Inventories for sale or use

    beginning of year $40,500 · end of year $40,999

  • 9 · Prepaid expenses and deferred charges

    beginning of year $166,840 · end of year $63,608

  • 10a · Land, buildings and equipment: cost or other basis

    $13,641,098

  • 10b · Land, buildings and equipment: accumulated depreciation

    $3,191,982

  • 10c · Land, buildings and equipment, net

    beginning of year $10,398,070 · end of year $10,449,116

  • 11 · Investments: publicly traded securities

    beginning of year $2,221,718 · end of year $2,133,846

  • 17 · Accounts payable and accrued expenses

    beginning of year $452,894 · end of year $257,823

  • 19 · Deferred revenue

    beginning of year $243,370 · end of year $85,370

  • 23 · Secured mortgages and notes payable

    beginning of year $2,746,366 · end of year $2,746,366

  • 27 · Net assets without donor restrictions

    beginning of year $10,857,769 · end of year $10,837,315

  • 28 · Net assets with donor restrictions

    beginning of year $1,938,297 · end of year $1,614,101

Mission and programs · 2025

Mission

Mission:Our mission is to serve veterans with compassion and advocate for all who have worn our nation's uniform so they can RISE and live life to the fullest. Continued on Schedule O

Activities or mission (Part I)

Provide supportive services to U.S. veterans and their families.

  • Housing: Veterans Outreach Center owns and operates two facilities at The Veterans Outreach Center Gary B. Beikirch Residential Complex. Richards House has a total of 46 beds to serve homeless male veterans, and the Otto's Phoenix House has a total of 7 apartments to serve single woman as well as women with children. In 2025, 118 male veterans were provided shelter in our residential program as well as 8 women and 3 children. Richards House has 46 beds in congregate living for the purposes of emergency or transitional housing. Otto's Phoenix House, which has 7 private apartments for transitional and/or supportive living for single women as well as women with children. Continued on Schedule OHousing: (Continued) Four of the apartments house single women, two of them can house a single woman with two children and one with a single woman and 1 child. Each facility offers case management to help veterans achieve their goals. Following completion of program goals, these veterans are then transitioned into permanent housing. We also continue to operate Liberty Landing, which opened in 2020. It is the first affordable, permanent housing facility with veteran preference in Monroe County, and it includes 10 units set aside specifically for formerly homeless veterans with disabilities. Liberty Landing has 33 apartments with onsite program management by VOC and property management via our development partner, Conifer.This program is also supported by Government grants. Grants received for this program in 2025 totaled $1,073,351.

    Expenses $1,380,638 · Grants $40,645

  • Supportive Services: VOC offered a portfolio of no-cost services available to all veterans and immediate family members. Services provided in 2025 included benefits counseling, temporary financial assistance, housing search assistance, peer mentoring, financial counseling, budget workshops, and legal counseling. VOC supported approximately 30 veterans through Veterans Treatment Court, a program designed to assist justice-involved veterans in avoiding incarceration, building healthy support networks, establishing economic stability, and leading successful lives. Continued on Schedule OSupportive Services: (Continued) Additionally, through a community partnership, 181 veterans participated in Lawyer for a Day, an opportunity hosted at VOC utilizing volunteer attorneys who donate their time and expertise. This service was utilized 245 times in 2025. VOC's dedicated female veterans programming served 267 individual veterans with services focused on the unique experiences and challenges faced during and after military service. VOC also continued providing remote support through web-based technology, assisting veterans both locally and across the country through 382 remote/off-site interactions. In partnership with RTS, VOC continued providing hundreds of free unlimited bus passes to veterans throughout Monroe County and the surrounding areas. Lastly, VOC staff conducted 294 outreach activities throughout the community to raise awareness of available veteran services and resources.This program is supported by Government grants. Grants received for this program in 2025 totaled $417,993.

    Expenses $633,578 · Grants $24,316

  • Behavioral Health and Wellness Programs: VOC is dedicated to supporting the overall wellness of the Western New York veteran community while also leading the agency's trauma-informed care efforts through internal modeling, consultation, and training. The Behavioral Health team is led by a New York State Licensed Mental Health Counselor and provides crisis intervention, outreach, suicide prevention support, and both internal and external consultation. In 2025, the team served 696 individual clients through 1,271 total engagements and conducted 678 suicide screenings for 654 veterans. Continued on Schedule OBehavioral Health and Wellness Programs: (Continued) With a strong focus on suicide prevention and awareness, the team also provides regular wellness checks and serves as a critical support resource for both clients and staff. In 2025, VOC's Quartermaster Program served 1,048 veterans through 6,761 service interactions, providing essential daily living supplies such as food, clothing, and hygiene items. Additionally, VOC's Fitness Centerequipped with free weights, ellipticals, treadmills, and other exercise equipmentwas utilized by 153 veterans across 1,815 visits, reinforcing the connection between physical health and overall wellness.A key component of VOC's Wellness Programs is the Morale Center. In 2025, services offered included Peer Support & Substance Use Recovery Groups, Open Art Studio, Art Therapy, Plastic Model Building, Fitness Center Recreation, Massage Therapy, Hydromassage, Free Laundry Facilities, Reiki Therapy, Chess Club, Barber & Salon Services, Socialization Groups, Outdoor Wellness activities, and behavioral health support for both staff and clients on site. Veterans utilized these holistic wellness services a total of 2,160 times throughout the year. Additionally, 53 veterans participated in Outdoor Wellness programming, engaging in these activities 289 times. VOC benefits from strong community engagement, with skilled volunteers playing a vital role in delivering free services to local veterans. In 2025, 42 dedicated VOC volunteers contributed their time throughout the year, supported by an additional 455 volunteers for special events. Together, they logged a total of 6,280 hours of service. This volunteer-driven support is essential to extending the reach and impact of VOC's mission.

    Expenses $708,953 · Grants $1,831

  • Career Services: VOC's Career Services provides vocational counseling, skills assessment, occupational skills training, resume preparation and job search assistance. In 2025, VOC's Career Services team assisted in placing 91 veterans in jobs - 61 in full-time positions (40 hours per week) and 29 in part-time positions (<40 hours per week), with an overall average wage of $19.24/hour. VOC's Veterans Community Technology Center (VCTC) had 1,556 visits by 257 unique veterans. VOC provided or funded career-based training to 318 veterans and conducted 238 classes, offering professional development and training opportunities.Flag Store: The store offers a wide selection of flags, accessories, military and patriotic merchandise for sale with any proceeds going to support Veterans Outreach Center's programs and services. The store also serves as a workforce development program by employing veterans to work part-time in the store. Veteran sales associates spend a portion of their week working in the store, and a portion completing professional development trainings on topics like retail management, marketing, inventory management, and more.

    Expenses $619,664 · Grants $5,241 · Revenue $60,582

As filed on the 2025 return. The filer continues this part on Schedule O, which is not shown here.

Listed in Part VII

  • Joseph Catone

    Secretary

    Total calculated
    $0
    Hours/week
    0.2
  • Jessie Gregorio

    Corporate Counsel

    Total calculated
    $0
    Hours/week
    0.3
  • Marvin Patterson Jr

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Don Reeve

    Ex Oficio

    Total calculated
    $0
    Hours/week
    0.3
  • Bernie Schroeder

    Chair

    Total calculated
    $0
    Hours/week
    0.6
  • Matthew Legere

    Board Member

    Total calculated
    $0
    Hours/week
    0.3
  • Ellen Adams

    Vice Chair

    Total calculated
    $0
    Hours/week
    0.4
  • Dylan Potter

    Treasurer

    Total calculated
    $0
    Hours/week
    0.3
  • Dr Peter Ziarnowski

    Board Member

    Total calculated
    $0
    Hours/week
    0.6
  • Sean McNamara

    Board Member

    Total calculated
    $0
    Hours/week
    0.3
  • Joseph Robach

    Board Member (Ending 11/25)

    Total calculated
    $0
    Hours/week
    0.1
  • Jim Magee

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Yashira Rodriguez

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Edward French

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Greg Schneider

    Board Member

    Total calculated
    $0
    Hours/week
    0.3
  • David Speer

    Board Member (Starting 3/25)

    Total calculated
    $0
    Hours/week
    0.3
  • Laura Heltz

    Executive Director

    Total calculated
    $187,004
    From this org
    $181,657
    From related orgs
    $0
    Other
    $5,347
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $181,657
    Bonus
    $0
    Other
    $0
    Deferred
    $2,725
    Nontaxable benefits
    $2,622
    Filer's total
    $187,004

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Answered yes

  • 3 · Written employment contract
  • 3 · Compensation survey or study
  • 3 · Approval by the board or compensation committee

Answered no

  • 4a · Severance or change-of-control payment
  • 4b · Supplemental nonqualified retirement plan
  • 4c · Equity-based compensation arrangement
  • 5a · Pay contingent on this organization's revenues
  • 5b · Pay contingent on a related organization's revenues
  • 6a · Pay contingent on this organization's net earnings
  • 6b · Pay contingent on a related organization's net earnings
  • 7 · Other non-fixed payments
  • 8 · Paid under the initial-contract exception

The filer's explanations (Part III)

Part I, Line 3
The compensation of the Organization's Executive Director is set by using benchmark data for similar positions in the region and is approved by the Executive Committee. The compensation of the Organization's top management officials and other key employees is approved by the Executive Director.

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type
form_990
Tax year
2025
Filed
20 July 2026
IRS schema version
2025v4.2
Source object
202602089349301300

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