Form 990 for tax year 2023

Totals

Total revenue

$13,616,805

Total expenses

$12,449,576

Contributions and grants received

$12,335,584

Grants paid

$1,557,308

Program service revenue

$1,259,626

Investment income

$6,139

Other revenue

$15,456

Total assets, end of year

$8,848,858

Total liabilities, end of year

$2,695,969

Net assets or fund balances, end of year

$6,152,889

Program services expenses (Part IX)

$10,566,661

Management and general expenses

$1,744,067

Fundraising expenses

$138,848

Program service expenses (Part III)

$10,566,661

Program services were 84.9% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Mission and programs · 2023

• THROUGH OUR HOUSING PROGRAM, WE HELPED 113 HOUSEHOLDS EXPERIENCING HOMELESSNESS OBTAIN PERMANENT HOUSING, AND WE HAVE ALSO ASSISTED 69 HOUSEHOLDS WHO WERE AT RISK OF HOMELESSNESS MAINTAIN THEIR HOUSING THROUGH PREVENTION ASSISTANCE. RRH IS A SHORT- TO MEDIUM-TERM HOUSING INTERVENTION DESIGNED TO HELP INDIVIDUALS AND FAMILIES QUICKLY EXIT HOMELESSNESS, RETURN TO HOUSING IN THE COMMUNITY (USUALLY IN THE PRIVATE MARKET), AND NOT EXPERIENCE HOMELESSNESS AGAIN. RRH IS A HOUSING FIRST INTERVENTION, MEANING THAT THE PRIMARY FOCUS IS ON MOVING HOUSEHOLDS INTO HOUSING QUICKLY, WITHOUT PRECONDITIONS (SUCH AS THOSE RELATING TO EMPLOYMENT, INCOME, CRIMINAL RECORDS, "MOTIVATION,- OR SOBRIETY). THROUGH OUR HOUSING STABILITY SERVICES, WE SERVE 33 HOUSEHOLDS THAT EXPERIENCED CHRONIC HOMELESSNESS AND WHO HAVE A DISABILITY. WE PROVIDE RENTAL AND UTILITY ASSISTANCE COUPLED WITH SUPPORTIVE CASE MANAGEMENT THAT ASSISTS THE PARTICIPANTS WITH TENANCY SKILLS AND MAINTAINING HOUSING STABILITY. THROUGH OUR KUKUI SERVICES, WE SERVE 44 HOUSEHOLDS WITH PERMANENT SUPPORTIVE HOUSING (PSH), WHICH CONSISTS OF RENTAL ASSISTANCE AND CASE MANAGEMENT THAT HAVE EXPERIENCED CHRONIC HOMELESSNESS AND HAVE A DISABILITY. BOTH PROGRAMS ARE IN COMPLIANCE WITH HUD REGULATIONS TO PROVIDE THESE PARTICIPANTS WITH PERMANENT HOUSING, RENTAL ASSISTANCE, AND SUPPORT THROUGH THE JOURNEY FROM SECURING HOUSING TO LONG-TERM HOUSING STABILITY.

  Expenses $3,272,388

• THROUGH OUR OUTREACH PROGRAM, HOUSING NAVIGATORS CONDUCT COMPREHENSIVE ASSESSMENTS TO UNDERSTAND EACH PERSON?S HOUSING NEEDS, BARRIERS, AND PREFERENCES. THE OUTREACH PROGRAM HELPS CLIENTS TO NAVIGATE THE PROCESS OF SECURING HOUSING, CONNECTING INDIVIDUALS AND FAMILIES WITH RESOURCES AND SERVICES THAT CAN SUPPORT THEIR HOUSING STABILITY, SUCH AS RENTAL ASSISTANCE PROGRAMS, AFFORDABLE HOUSING, HEALTHCARE, ACCESS TO MENTAL HEALTH AND EMPLOYMENT. THE OUTREACH PROGRAM SERVED 301 INDIVIDUALS, 225 HEAD OF HOUSEHOLDS, 15 NON HEAD, AMONG THOSE SERVED WERE 61 CHILDREN, AND 141 OF THE INDIVIDUALS SERVED WERE CHRONICALLY HOMELESS. ADDITIONALLY, THE PROGRAM ASSISTED 10 VETERANS, PROVIDING SUPPORT TO THOSE WHO SERVED. NOTABLY, THE PROGRAM SUCCESSFULLY PLACED 76 INDIVIDUALS IN PERMANENT HOUSING AND 47 INDIVIDUALS TO EMERGENCY SHELTERS.

  Expenses $5,283,962 · Grants $1,557,308 · Revenue $1,275,082

• THE EMERGENCY SHELTER PROGRAM PROVIDED A SAFE, SANITARY PLACE TO LIVE WHILE WORKING TOWARD PERMANENT HOUSING FOR 337 HOUSEHOLDS, COMPOSED OF 442 INDIVIDUALS, INCLUDING 78 CHILDREN 17 YEARS OLD AND YOUNGER AND 86 KUPUNA WHO WERE 62 YEARS OR OLDER. HOPE'S EMERGENCY SHELTERS PROVIDE TEMPORARY LIVING PLACES AND A TRANSFORMATIVE PROGRAM WHERE GUESTS AND STAFF REMAIN FOCUSED ON THE ULTIMATE GOAL OF PERMANENT HOUSING. DURING INITIAL INTAKE, HOPE STAFF FAMILIARIZE GUESTS WITH THE PROGRAM AND FACILITY AND PROVIDE NEEDED ITEMS SUCH AS BASIC TOILETRIES, PERSONAL HYGIENE ARTICLES, CLOTHING, AND FOOD. IN THE FIRST FEW DAYS OF PROGRAM ENTRY, STAFF WORK WITH PROGRAM GUESTS TO HELP CREATE MEANINGFUL GOALS THAT FOCUS ON THEIR STRENGTHS AND ARE PARTICIPANT-CENTERED, SPECIFIC, AND MEASURABLE. LEARNING ABOUT GUESTS' INDIVIDUAL NEEDS, STAFF CONNECT GUESTS TO SERVICES THAT ADDRESS BARRIERS, WHICH MAY INCLUDE ACCESS TO HEALTH INSURANCE, PRIMARY HEALTHCARE, DENTAL, AND MENTAL HEALTH SERVICES. STAFF ASSISTS GUESTS IN INCREASING THEIR INCOME AND ASSETS BY VERIFYING ELIGIBILITY FOR PUBLIC BENEFITS, WORKING ON AN HONEST BUDGET, AND CONNECTING THEM TO COMMUNITY RESOURCES FOR FINANCIAL LITERACY, BANKING, TAX PREPARATION, AND CREDIT REPAIR AND OPPORTUNITIES FOR LITERACY, EDUCATIONAL, AND VOCATIONAL SERVICES, COMPUTER SKILLS CLASSES, RESUME DEVELOPMENT, INTERVIEW COACHING, MENTORING, JOB TRAINING, HIGHER EDUCATION, JOB PLACEMENT, AND EMPLOYMENT SERVICES. HOPE SERVICES' EMERGENCY SHELTER PROGRAM STANDS AS A VITAL RESOURCE FOR INDIVIDUALS AND FAMILIES FACING HOUSING INSTABILITY. BY COMBINING SAFE, TEMPORARY SHELTER WITH PERSON-CENTERED, HOLISTIC SUPPORT-INCLUDING HEALTH, FINANCIAL, EDUCATIONAL, AND EMPLOYMENT SERVICES-THE PROGRAM EMPOWERS GUESTS TO OVERCOME BARRIERS AND WORK TOWARD LASTING STABILITY. WITH A STRONG FOCUS ON DIGNITY, SELF- DETERMINATION, AND COMPREHENSIVE CARE, HOPE'S APPROACH CONTINUES TO SERVE AS A BRIDGE FROM CRISIS TO PERMANENT HOUSING AND RENEWED INDEPENDENCE. THROUGHOUT THE YEAR, THERE WERE A TOTAL OF 136 HOUSEHOLDS THAT EXITED INTO PERMANENT HOUSING WITH A TOTAL OF 195 PERSONS. OF THOSE WHO EXITED TO PERMANENT HOUSING, 75% RECEIVED FINANCIAL BENEFITS, AND 99% WERE COVERED BY HEALTH INSURANCE. THESE OUTCOMES REFLECT: EFFECTIVE SERVICE DELIVERY, HIGH SUCCESS IN SECURING INCOME AND HEALTHCARE, AND SUBSTANTIAL TRANSITION RATES FROM TEMPORARY SHELTER TO PERMANENT HOUSING. HOPE COLLECTS DATA IN THE STATE HOMELESS MANAGEMENT INFORMATION SYSTEM, ENABLING OUR OUTCOMES TO BE MEASURED AGAINST INTERNAL AND SYSTEM-WIDE PERFORMANCE BENCHMARKS. IN FISCAL YEAR 2023-2024, HOPE SERVICES SHELTER PROGRAM SERVED 266 HOUSEHOLDS WITH A TOTAL OF 454 PEOPLE. THE PROGRAMS HAVE ACHIEVED A 77% EXIT RATE TO PERMANENT HOUSING WITH A MEDIAN LENGTH OF STAY OF 92 DAYS. 45% INCREASED EARNED INCOME AT EXIT 45%, ANOTHER 61% EXITED WITH NON-EARNED INCOME, AND 99% COVERED WITH MEDICAL INSURANCE. THESE OUTCOMES REFLECT HOPE SERVICES' ONGOING COMMITMENT TO ADDRESSING HOMELESSNESS WITH COMPASSION, TARGETED SUPPORTS, AND DATA-INFORMED INTERVENTIONS. DESPITE SHIFTING EXTERNAL CONDITIONS, THE PROGRAM CONTINUES TO GUIDE A MAJORITY OF PARTICIPANTS INTO PERMANENT HOUSING WHILE CONSISTENTLY SUPPORTING INCOME GROWTH AND UNIVERSAL ACCESS TO HEALTH COVERAGE-UNDERSCORING ITS ROLE AS A RELIABLE CATALYST FOR LONG-TERM STABILITY AND EMPOWERMENT.

  Expenses $961,666

• PROGRAMS WITHIN THE HEALTH SERVICES DEPARTMENT ADDRESS COMPREHENSIVE MEDICAL AND BEHAVIORAL HEALTH NEEDS INCLUDING SOCIAL SERVICES AND HOUSING CASE MANAGEMENT, WHICH INFLUENCE AND IMPACT AN INDIVIDUAL'S ABILITY FOR SELF-CARE AND PURPOSEFUL DAILY FUNCTION. EMPLOYING A MULTIDISCIPLINARY APPROACH IN COLLABORATION WITH COMMUNITY PARTNERS, HOPE SERVICES HAWAI'I STRIVES TO INCREASE THE HEALTH LITERACY AND LIFE SKILLS THAT EMPOWER INDIVIDUALS TO SUSTAIN LONG-TERM, OPTIMAL QUALITY OF LIFE. THE MEDICAL RESPITE PROGRAM UNIQUELY PROVIDES A SAFE, COMFORTABLE, AND NURTURING SETTING WHERE INDIVIDUALS CAN CONTINUE RECUPERATION FROM A HOSPITAL ADMISSION, AND/OR DECREASE THE RISK OF PREVENTABLE OR UNNECESSARY ADMISSION TO THE HOSPITAL. THE MEDICAL RESPITE PROGRAM GREW FROM FOUR BEDS IN SEPTEMBER 2022 TO 12 BEDS IN JULY 2024, AND THEN TO 18 BEDS IN SEPTEMBER 2024. FROM MARCH 2023 THROUGH AUGUST 2024, 43 PATIENTS WERE ACCEPTED INTO A MEDICAL RESPITE BED. AN ADDITIONAL 20 PATIENTS WITH LOWER ACUITY WERE PLACED IN AN EMERGENCY SHELTER THROUGH THE MEDICAL RESPITE REFERRAL PROCESS. THE STREET AND SHELTER MEDICINE PROGRAMS OFFER HEALTH ASSESSMENT, EDUCATION, BASIC WOUND CARE, AND CARE PLAN GUIDANCE TO UNSHELTERED INDIVIDUALS AND TO THOSE IN EMERGENCY OR TRANSITIONAL SHELTERS, RESPECTIVELY, WHO ARE EXPERIENCING BARRIERS TO ACCESSING MEDICAL ATTENTION. THE STREET AND SHELTER MEDICINE PROGRAMS FOLLOW A PREVENTION AND EARLY INTERVENTION MODEL OF HEALTHCARE THAT PROMOTES OPTIMAL HEALTH AS A FOUNDATION FOR ACHIEVING LIFE GOALS. FROM APRIL 2023 THROUGH AUGUST 2024, THERE WERE 260 STREET MEDICINE ENCOUNTERS AND 273 SHELTER MEDICINE ENCOUNTERS. SUPPLEMENTAL SERVICES COORDINATED BY THE HEALTH SERVICES TEAM INCLUDE VACCINATION CLINICS, TB SCREENING CLINICS, VISION EXAMS WITH THE PROVISION OF FREE GLASSES, MOBILE PRIMARY CARE APPOINTMENTS, TWO NALOXONE VENDING MACHINES, AND PARTICIPATION IN COMMUNITY HEALTH EVENTS TO PROVIDE INFORMATION, EDUCATION, AND WOUND CARE.

  Expenses $1,048,645

As filed on the 2023 return. The filer continues this part on Schedule O, which is not shown here.

Listed in Part VII

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type

form_990

Tax year

2023

Filed

15 July 2025

IRS schema version

2023v6.0

Source object

202531969349303063

Check it against the return as filed: the GivingTuesday Data Lake hosts a public copy of the original XML.

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