Skip to content
Nonprofiteer
← VETERANS OUTREACH CENTER INC

Form 990 for tax year 2024

Filed by VETERANS OUTREACH CENTER INC.

Totals

Total revenue
$6,570,831
Total expenses
$4,865,740
Contributions and grants received
$6,324,564
Grants paid
$87,239
Program service revenue
$0
Investment income
$213,797
Other revenue
$32,470
Total assets, end of year
$16,238,696
Total liabilities, end of year
$3,442,630
Net assets or fund balances, end of year
$12,796,066
Program services expenses (Part IX)
$3,248,619
Management and general expenses
$1,002,422
Fundraising expenses
$614,699
Program service expenses (Part III)
$3,248,619

Program services were 66.8% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

Line items

Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.

Revenue

Part VIII, the statement of revenue.

  • 1a · Federated campaigns

    $49,156

  • 1c · Fundraising events

    $283,058

  • 1e · Government grants (contributions)

    $2,382,306

  • 1f · All other contributions, gifts and grants

    $3,610,044

  • 1g · Noncash contributions included above

    $2,708

  • 3 · Investment income

    total $71,920 · excluded $71,920

  • 7a · Gross sales of assets other than inventory

    securities $515,802 · other assets $337,133

  • 7b · Less cost or other basis and sales expenses

    securities $523,913 · other assets $187,145

  • 7c · Gain or loss

    securities -$8,111 · other assets $149,988

  • 7d · Net gain or loss

    total $141,877 · excluded $141,877

  • 8a · Fundraising events: gross income

    $125,035

  • 8a · Fundraising events: contributions included on line 1c

    $283,058

  • 8b · Fundraising events: direct expenses

    $152,855

  • 8c · Net income from fundraising events

    total -$27,820 · excluded -$27,820

  • 10a · Gross sales of inventory

    $123,132

  • 10b · Cost of goods sold

    $71,590

  • 10c · Net income from sales of inventory

    total $51,542 · related or exempt $51,542

  • 11d · All other revenue

    total $8,748 · excluded $8,748

  • 11e · Other revenue, total

    $8,748

Functional expenses

Part IX, the statement of functional expenses.

  • 2 · Grants to domestic individuals

    total $87,239 · program services $87,239

  • 5 · Compensation of officers, directors and key employees

    total $172,202 · program services $86,101 · management and general $43,050 · fundraising $43,051

  • 7 · Other salaries and wages

    total $2,350,251 · program services $1,570,628 · management and general $427,623 · fundraising $352,000

  • 9 · Other employee benefits

    total $260,594 · program services $134,841 · management and general $84,922 · fundraising $40,831

  • 10 · Payroll taxes

    total $183,189 · program services $120,030 · management and general $33,460 · fundraising $29,699

  • 11b · Fees: legal

    total $92,665 · management and general $92,665

  • 11c · Fees: accounting

    total $112,760 · management and general $112,760

  • 11f · Fees: investment management

    total $474 · management and general $474

  • 11g · Fees: other

    total $336,509 · program services $231,107 · management and general $97,633 · fundraising $7,769

  • 12 · Advertising and promotion

    total $74,415 · program services $11,794 · management and general $2,260 · fundraising $60,361

  • 13 · Office expenses

    total $344,398 · program services $250,241 · management and general $49,527 · fundraising $44,630

  • 16 · Occupancy

    total $60,799 · program services $59,919 · management and general $528 · fundraising $352

  • 17 · Travel

    total $26,288 · program services $21,821 · management and general $2,856 · fundraising $1,611

  • 19 · Conferences, conventions and meetings

    total $53,361 · program services $53,092 · management and general $57 · fundraising $212

  • 22 · Depreciation, depletion and amortization

    total $393,311 · program services $368,393 · management and general $14,951 · fundraising $9,967

  • 23 · Insurance

    total $80,231 · program services $75,148 · management and general $3,050 · fundraising $2,033

  • 24a · Other expenses: Maintenance and Repairs

    total $92,563 · program services $88,678 · management and general $2,331 · fundraising $1,554

  • 24b · Other expenses: Food/Supplies

    total $86,393 · program services $83,058 · fundraising $3,335

  • 24e · All other expenses

    total $58,098 · program services $6,529 · management and general $34,275 · fundraising $17,294

Balance sheet

Part X, book values.

  • 1 · Cash, non-interest-bearing

    beginning of year $16,103 · end of year $24,157

  • 2 · Savings and temporary cash investments

    beginning of year $619,869 · end of year $250,103

  • 3 · Pledges and grants receivable

    beginning of year $495,341 · end of year $2,291,805

  • 4 · Accounts receivable

    beginning of year $69,156 · end of year $99,137

  • 7 · Other notes and loans receivable

    beginning of year $746,366 · end of year $746,366

  • 8 · Inventories for sale or use

    beginning of year $46,776 · end of year $40,500

  • 9 · Prepaid expenses and deferred charges

    beginning of year $28,015 · end of year $166,840

  • 10a · Land, buildings and equipment: cost or other basis

    $13,179,013

  • 10b · Land, buildings and equipment: accumulated depreciation

    $2,780,943

  • 10c · Land, buildings and equipment, net

    beginning of year $9,958,766 · end of year $10,398,070

  • 11 · Investments: publicly traded securities

    beginning of year $2,600,296 · end of year $2,221,718

  • 17 · Accounts payable and accrued expenses

    beginning of year $336,354 · end of year $452,894

  • 19 · Deferred revenue

    beginning of year $572,014 · end of year $243,370

  • 23 · Secured mortgages and notes payable

    beginning of year $2,746,366 · end of year $2,746,366

  • 27 · Net assets without donor restrictions

    beginning of year $10,047,086 · end of year $10,857,769

  • 28 · Net assets with donor restrictions

    beginning of year $878,868 · end of year $1,938,297

Mission and programs · 2024

Mission

Mission:Our mission is to serve veterans with compassion and advocate for all who have worn our nation's uniform so they can RISE and live life to the fullest. Continued on Schedule O

Activities or mission (Part I)

Provide supportive services to U.S. veterans and their families.

  • Housing: Veterans Outreach Center owns and operates 54 beds to serve homeless male veterans. In 2024, one hundred and thirty-four (134) male veterans were provided shelter in our residential program. This program includes two primary facilities, Richards House and Otto House, both located at The Veterans Outreach Center Gary B. Beikirch Residential Complex. Richards House has 46 beds in congregate living for the purposes of emergency or transitional housing. Otto House, which has 8 private apartments for transitional and/or supportive living. Each facility offers case management to help veterans achieve their goals. Following completion of program goals, these veterans are then transitioned into permanent housing. Continued on Schedule OHousing: (Continued) We also continue to operate Liberty Landing, which opened in 2020. It is the first affordable, permanent housing facility with veteran preference in Monroe County, and it includes 10 units set aside specifically for formerly homeless veterans with disabilities. Liberty Landing has 33 apartments with onsite program management by VOC and property management via our development partner, Conifer.This program is also supported by Government grants. Grants received for this program in 2024 totaled $1,080,785.

    Expenses $1,500,800 · Grants $45,344

  • Supportive and Wellness Services: VOC offered a portfolio of no-cost services available to all veterans and immediate family members. Benefits counseling, temporary financial assistance, housing search, peer mentoring, financial counseling, budget workshops, and legal counseling are some of the services provided in 2024. VOC supported 29 veterans with their journey through Veterans Treatment Court, a program designed to support justice-involved veterans so that they may avoid incarceration, develop healthy networks, establish economic sufficiency, and lead successful lives. Continued on Schedule OSupportive and Wellness Services: (Continued) Additionally, through a partnership, VOC had 143 veterans participate in Lawyer for a Day, an opportunity hosted at VOC that utilizes volunteer lawyers who donate their time. This was utilized 163 times in 2024. A dedicated female veterans program served 196 individual veterans with services focused on the unique challenges they faced during military service. VOC conducts remote services using web-based technology and helped support 398 veterans across the country. We continue to provide hundreds of unlimited bus passes to veterans (free of charge) through our partnership with RTS in Monroe and the surrounding counties. Lastly, VOC staff safely conducted over 564 outreach activities to raise awareness of the services that local veterans have access to. This program is supported by Government grants. Grants received for this program in 2024 totaled $436,209.

    Expenses $535,409 · Grants $24,649

  • Employment & Training: VOC's Employment Resource Center provides vocational counseling, skills assessment, occupational skills training, resume preparation and job search assistance. In 2024, VOC's professional team of Employment Specialists assisted in placing 202 veterans in jobs-156 in full-time positions (40 hours per week) and 46 in part-time positions (19 hours per week), with an overall average wage of $18.35/hour. VOC's Veterans Community Technology Center (VCTC) had 4225 visits. VOC provided or funded career-based training to 264 veterans and conducted 231 classes, offering professional development and training opportunities.Continued on Schedule OThis program is supported by Government grants. Grants received for this program in 2024 totaled $510,911.

    Expenses $524,515 · Grants $7,469

  • VOC's Behavioral Health and Wellness Programs are dedicated to the wellness of the Western NY veteran community, while also leading the agency's trauma-informed care efforts through internal modeling and training. The Behavior Health team is led by a NYS State licensed mental health counselor. The team provides crisis intervention, outreach, and internal and external consultation. In 2024, they served 850 individual clients through 1,863 total engagements. Additionally, VOC conducted 782 suicide screenings. With a strong focus on suicide prevention and awareness, the team also provides regular wellness checks and acts as a critical resource for both clients and staff. In 2024, VOC's Quartermaster Program served 936 veterans a total of 6,004 times, providing essential daily living supplies such as food, clothing, and hygiene items. Additionally, VOC's Fitness Center-equipped with free weights, ellipticals, treadmills, and other exercise equipment-was utilized by 167 veterans across 1,443 visits, reinforcing the link between physical health and overall wellness. A component of VOC's Wellness Programs is the Morale Center. In 2024, the following services were offered: Peer Support & Substance Abuse Recovery Groups, Open Art Studio, Art Therapy, Plastic Model building, Fitness Center Recreation, Massage Therapy, Hydro massage, Free Laundry Facilities, Reiki Therapy, Chess Club, Barber & Salon Services, Socialization Groups, Outdoor Wellness, and behavioral health support for all staff and clients on site. This resulted in veterans utilizing these holistic wellness services just over 9,871 times. VOC benefits from strong community engagement, with skilled volunteers playing a vital role in delivering free services to local veterans. In 2024, 42 dedicated VOC volunteers contributed their time throughout the year, supported by an additional 441 volunteers for special events. Together, they logged a total of 3,629 hours of service-an estimated value of $135,325.41. This volunteer-driven support is essential to extending the reach and impact of VOC's mission.Flag Store: The e-commerce store offers a wide selection of flags, accessories, military and patriotic merchandise for sale with any proceeds going to support Veterans Outreach Center's programs and services.

    Expenses $687,895 · Grants $9,777 · Revenue $51,542

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Listed in Part VII

  • Joseph Catone

    Secretary

    Total calculated
    $0
    Hours/week
    0.1
  • Jessie Gregorio

    Corporate Counsel

    Total calculated
    $0
    Hours/week
    0.1
  • Marvin Patterson Jr

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Don Reeve

    Vice-Chairman

    Total calculated
    $0
    Hours/week
    0.1
  • Bernie Schroeder

    Treasurer

    Total calculated
    $0
    Hours/week
    0.2
  • Matthew Legere

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Ellen Adams

    Board Chair

    Total calculated
    $0
    Hours/week
    0.1
  • Dylan Potter

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Dr Peter Ziarnowski

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Sean McNamara

    Board Member

    Total calculated
    $0
    Hours/week
    0.2
  • Joseph Robach

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Jim Magee

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Yashira Rodriguez

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Edward French

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Greg Schneider

    Board Member

    Total calculated
    $0
    Hours/week
    0.1
  • Laura Heltz

    Executive Director

    Total calculated
    $172,203
    From this org
    $170,726
    From related orgs
    $0
    Other
    $1,477
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $170,726
    Bonus
    $0
    Other
    $0
    Deferred
    $302
    Nontaxable benefits
    $1,175
    Filer's total
    $172,203

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.

Schedule J

Answered yes

  • 3 · Written employment contract
  • 3 · Compensation survey or study
  • 3 · Approval by the board or compensation committee

Answered no

  • 4a · Severance or change-of-control payment
  • 4b · Supplemental nonqualified retirement plan
  • 4c · Equity-based compensation arrangement
  • 5a · Pay contingent on this organization's revenues
  • 5b · Pay contingent on a related organization's revenues
  • 6a · Pay contingent on this organization's net earnings
  • 6b · Pay contingent on a related organization's net earnings
  • 7 · Other non-fixed payments
  • 8 · Paid under the initial-contract exception

The filer's explanations (Part III)

Part I, Line 3
The compensation of the Organization's Executive Director is set by using benchmark data for similar positions in the region and is approved by the Executive Committee. The compensation of the Organization's top management officials and other key employees is approved by the Executive Director.

Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.

Grants on this return

No itemized grants to organizations on this return.

Provenance

Return type
form_990
Tax year
2024
Filed
1 July 2025
IRS schema version
2024v5.2
Source object
202521889349300417

Check it against the return as filed: the GivingTuesday Data Lake hosts a public copy of the original XML.

The source document this was parsed from is served over the API, which is where bulk and document access live.