Totals
- Total revenue
- $32,319,583
- Total expenses
- $35,615,762
- Contributions and grants received
- $27,800,385
- Grants paid
- $52,000
- Program service revenue
- $4,040,962
- Investment income
- $478,236
- Other revenue
- $0
- Total assets, end of year
- $18,030,062
- Total liabilities, end of year
- $2,455,330
- Net assets or fund balances, end of year
- $15,574,732
- Program services expenses (Part IX)
- $27,927,561
- Management and general expenses
- $5,104,418
- Fundraising expenses
- $2,583,783
- Program service expenses (Part III)
- $27,927,561
Program services were 78.4% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.
Line items
Every line the filer filed in Parts VIII, IX and X, as filed and in filed order. Blank columns are left out, and the lines are not forced to add up to the totals above.
Revenue
Part VIII, the statement of revenue.
-
1f · All other contributions, gifts and grants
$27,800,385
-
2a · Program service revenue: PROGRAM SERVICE
total $4,040,962 · related or exempt $4,040,962
-
3 · Investment income
total $478,236 · excluded $478,236
Functional expenses
Part IX, the statement of functional expenses.
-
3 · Grants to foreign organizations and individuals
total $52,000 · program services $52,000
-
5 · Compensation of officers, directors and key employees
total $1,320,707 · program services $655,129 · management and general $637,929 · fundraising $27,649
-
7 · Other salaries and wages
total $21,383,871 · program services $17,453,466 · management and general $2,154,863 · fundraising $1,775,542
-
8 · Pension plan contributions
total $722,031 · program services $497,227 · management and general $178,819 · fundraising $45,985
-
9 · Other employee benefits
total $4,100,786 · program services $3,430,731 · management and general $381,552 · fundraising $288,503
-
10 · Payroll taxes
total $1,752,825 · program services $1,400,375 · management and general $204,007 · fundraising $148,443
-
11b · Fees: legal
total $35,412 · management and general $35,412
-
11c · Fees: accounting
total $169,771 · management and general $169,771
-
11d · Fees: lobbying
total $170,081 · program services $85,041 · management and general $85,040
-
11f · Fees: investment management
total $474 · management and general $474
-
11g · Fees: other
total $609,459 · program services $332,775 · management and general $170,190 · fundraising $106,494
-
12 · Advertising and promotion
total $651,896 · program services $622,149 · management and general $8,045 · fundraising $21,702
-
13 · Office expenses
total $33,127 · program services $8,031 · management and general $23,580 · fundraising $1,516
-
14 · Information technology
total $3,631,032 · program services $3,221,243 · management and general $296,033 · fundraising $113,756
-
16 · Occupancy
total $606,404 · program services $89,156 · management and general $517,248
-
17 · Travel
total $192,148 · program services $58,230 · management and general $92,219 · fundraising $41,699
-
19 · Conferences, conventions and meetings
total $53,131 · program services $22,008 · management and general $18,629 · fundraising $12,494
-
22 · Depreciation, depletion and amortization
total $55,321 · management and general $55,321
-
23 · Insurance
total $62,758 · management and general $62,758
-
24a · Other expenses: MISCELLANEOUS
total $12,528 · program services $0 · management and general $12,528 · fundraising $0
Balance sheet
Part X, book values.
-
1 · Cash, non-interest-bearing
beginning of year $5,198,962 · end of year $2,990,091
-
2 · Savings and temporary cash investments
beginning of year $16,285,415 · end of year $9,844,444
-
3 · Pledges and grants receivable
beginning of year $32,822 · end of year $4,328,116
-
4 · Accounts receivable
beginning of year $650,538 · end of year $93,381
-
9 · Prepaid expenses and deferred charges
beginning of year $468,777 · end of year $655,957
-
10a · Land, buildings and equipment: cost or other basis
$259,493
-
10b · Land, buildings and equipment: accumulated depreciation
$141,420
-
10c · Land, buildings and equipment, net
beginning of year $144,653 · end of year $118,073
-
15 · Other assets
beginning of year $442,146 · end of year $0
-
17 · Accounts payable and accrued expenses
beginning of year $2,746,187 · end of year $1,651,956
-
19 · Deferred revenue
beginning of year $1,133,833 · end of year $803,374
-
25 · Other liabilities
beginning of year $472,382 · end of year $0
-
27 · Net assets without donor restrictions
beginning of year $18,870,911 · end of year $14,442,227
-
28 · Net assets with donor restrictions
end of year $1,132,505
Mission and programs · 2023
Mission
CRISIS TEXT LINE WORKS AT THE INTERSECTION OF EMPATHY AND INNOVATION. CRISIS TEXT LINE PROMOTES MENTAL WELL BEING FOR PEOPLE WHEREVER THEY ARE.
Activities or mission (Part I)
FREE, 24/7 HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT & CRISIS INTERVENTION
-
CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME. IN 2023, PEOPLE IN CRISIS INITIATED MORE THAN 1.3 MILLION CONVERSATIONS AND EXCHANGED NEARLY 35 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 65% OF TEXTERS IN 2023 DID NOT HAVE ANYONE ELSE TO REACH OUT TO.
Expenses $16,243,830 · Grants $52,000 · Revenue $4,040,962
-
CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. IN 2023, CRISIS TEXT LINE LAUNCHED THE FIRST CRISIS-RESPONSE SERVICE OF ITS KIND IN THE UNITED STATES, PROVIDING FREE, 24/7 SUPPORT FOR SPANISH SPEAKERS. THIS PLANNING, DEVELOPMENT AND IMPLEMENTATION FROM THE ENGINEERING, PRODUCT, AND TECHNOLOGY TEAM WAS PARAMOUNT TO THIS LAUNCH. IN 2023, CRISIS TEXT LINE BEGAN DEVELOPMENT ON A NEW ARCHITECTURE DESIGN FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS.
Expenses $10,648,943
-
CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2023, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:A 10-YEAR IMPACT REPORT, SUMMARIZING CRISIS TEXT LINE'S IMPACT ON TEXTERS, VOLUNTEERS, AND SOCIETY OVER THE ORGANIZATION'S FIRST DECADE SINCE 2013VOLUNTEER VOICES, ON THE IMPACT OF VOLUNTEERING AS A CRISIS COUNSELOR WITH CRISIS TEXT LINECRISIS TEXT LINE'S 4TH ANNUAL UNITED IN EMPATHY REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2022, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS.RESEARCH REPORTS AND PUBLISHED STUDIES ARE PUBLISHED AND SHARED PUBLICLY AT: HTTPS://CRISISTEXTLINE.ORG/RESEARCH-IMPACT
Expenses $1,034,788
As filed on the 2023 return. The filer continues this part on Schedule O, which is not shown here.
Listed in Part VII
-
Dena TrujilloDENA TRUJILLO
CHIEF EXECUTIVE OFFICER
- Total calculated
- $395,008
- From this org
- $344,277
- From related orgs
- $0
- Other
- $50,731
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $344,277
- Bonus
- $0
- Other
- $0
- Deferred
- $9,900
- Nontaxable benefits
- $40,831
- Filer's total
- $395,008
-
Harry BrandlerHARRY BRANDLER
PRESIDENT
- Total calculated
- $0
- Hours/week
- 0.5
-
Rob StavisROB STAVIS
TREASURER
- Total calculated
- $0
- Hours/week
- 0.5
-
Dr Alfiee Breland-NobleDR ALFIEE BRELAND-NOBLE
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Lisa FettermanLISA FETTERMAN
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Dr Andres Monroy-HernandezDR ANDRES MONROY-HERNANDEZ
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Brenda Toineeta PipestemBRENDA TOINEETA PIPESTEM
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Kim VuKIM VU
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Ramy ShweikyRAMY SHWEIKY
DIRECTOR
- Total calculated
- $0
- Hours/week
- 0.5
-
Shawn RodriguezSHAWN RODRIGUEZ
SECRETARY & GENERAL COUNSEL
- Total calculated
- $263,065
- From this org
- $215,678
- From related orgs
- $0
- Other
- $47,387
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $215,678
- Bonus
- $0
- Other
- $0
- Deferred
- $6,556
- Nontaxable benefits
- $40,831
- Filer's total
- $263,065
-
Danielle AdestDANIELLE ADEST
CHIEF FINANCIAL OFFICER
- Total calculated
- $316,790
- From this org
- $284,134
- From related orgs
- $0
- Other
- $32,656
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $284,134
- Bonus
- $0
- Other
- $0
- Deferred
- $8,308
- Nontaxable benefits
- $24,348
- Filer's total
- $316,790
-
Cesar BocanegraCESAR BOCANEGRA
CHIEF OPERATING OFFICER
- Total calculated
- $345,843
- From this org
- $296,012
- From related orgs
- $0
- Other
- $49,831
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $296,012
- Bonus
- $0
- Other
- $0
- Deferred
- $9,000
- Nontaxable benefits
- $40,831
- Filer's total
- $345,843
-
Shairi Turner-DavisSHAIRI TURNER-DAVIS
CHIEF HEALTH OFFICER
- Total calculated
- $331,665
- From this org
- $322,065
- From related orgs
- $0
- Other
- $9,600
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $322,065
- Bonus
- $0
- Other
- $0
- Deferred
- $9,600
- Nontaxable benefits
- $0
- Filer's total
- $331,665
-
Mishka Pitter-ArmandMISHKA PITTER-ARMAND
CHIEF MARKETING OFFICER
- Total calculated
- $320,347
- From this org
- $285,065
- From related orgs
- $0
- Other
- $35,282
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $285,065
- Bonus
- $0
- Other
- $0
- Deferred
- $8,721
- Nontaxable benefits
- $26,561
- Filer's total
- $320,347
-
Dana TraderDANA TRADER
CHIEF PEOPLE AND STRATEGY OFFICER
- Total calculated
- $342,077
- From this org
- $297,025
- From related orgs
- $0
- Other
- $45,052
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $297,025
- Bonus
- $0
- Other
- $0
- Deferred
- $8,925
- Nontaxable benefits
- $36,127
- Filer's total
- $342,077
-
Melanie SamarasingheMELANIE SAMARASINGHE
CHIEF BUSINESS DEVELOPMENT OFFICER
- Total calculated
- $329,364
- From this org
- $279,833
- From related orgs
- $0
- Other
- $49,531
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $279,833
- Bonus
- $0
- Other
- $0
- Deferred
- $8,700
- Nontaxable benefits
- $40,831
- Filer's total
- $329,364
-
Margaret MeagherMARGARET MEAGHER
CHIEF IMPACT OFFICER
- Total calculated
- $270,084
- From this org
- $249,034
- From related orgs
- $0
- Other
- $21,050
- Hours/week
- 50
Schedule J breakdown matched by us
- Base
- $249,034
- Bonus
- $0
- Other
- $0
- Deferred
- $7,440
- Nontaxable benefits
- $13,610
- Filer's total
- $270,084
Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us.
Schedule J
Answered yes
- 3 · Independent compensation consultant
- 3 · Compensation survey or study
- 3 · Approval by the board or compensation committee
Answered no
- 4a · Severance or change-of-control payment
- 4b · Supplemental nonqualified retirement plan
- 4c · Equity-based compensation arrangement
- 5a · Pay contingent on this organization's revenues
- 5b · Pay contingent on a related organization's revenues
- 6a · Pay contingent on this organization's net earnings
- 6b · Pay contingent on a related organization's net earnings
- 7 · Other non-fixed payments
- 8 · Paid under the initial-contract exception
Part I's answers as filed. A line not listed was left unanswered; on lines 1a and 3 that means the box was not checked.
Grants on this return
No itemized grants to organizations on this return.
Provenance
- Return type
- form_990
- Tax year
- 2023
- Filed
- 13 May 2024
- IRS schema version
- 2023v5.0
- Source object
- 202421349349307677
Check it against the return as filed: the GivingTuesday Data Lake hosts a public copy of the original XML.
The source document this was parsed from is served over the API, which is where bulk and document access live.