CRISIS TEXT LINE INC

As filed

Subsection

03

NTEE code

F40

Classification

1000

Street

225 W 34TH ST

These codes are the IRS's own and are shown exactly as filed. What each one means is in the Business Master File documentation (opens in a new tab).

Mission and programs · 2024

• CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 15,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.CONTINUED ON SCHEDULE O.IN 2024, PEOPLE IN CRISIS INITIATED MORE THAN 1.4 MILLION CONVERSATIONS AND EXCHANGED NEARLY 33 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 64% OF TEXTERS IN 2024 DID NOT HAVE ANYONE ELSE TO REACH OUT TO.

  Expenses $14,943,346 · Grants $52,000 · Revenue $4,079,566

• CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. CRISIS TEXT LINE CONTINUES TO DEVELOP ENHANCED ARCHITECTURE DESIGNS FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. CRISIS TEXT LINE TECHNOLOGY DEPARTMENT CREATES AND SUPPORTS CUSTOMIZED AND INTEGRATED PLATFORM SOLUTIONS TO SUPPORT THE NATIONAL 988 SUICIDE & CRISIS LIFELINE AS WELL AS OUR PARTNERS.

  Expenses $10,994,417

• CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2024, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:- CRISIS TEXT LINE'S 5TH ANNUAL CRISIS TRENDS REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2023, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS. CONTINUED ON SCHEDULE O.- CRISIS TEXT LINE RIPPLES OF IMPACT REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE VOLUNTEER EXPERIENCE HELPS ADDRESS THE MENTAL HEALTH CRISIS AND THE LONELINESS EPIDEMIC IN THE UNITED STATES.- IMPACT OF ONLINE CRISIS VOLUNTEERS REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE MODEL AND EXPERIENCE OF 100,000 TEXT-BASED MENTAL HEALTH RESPONDERS IN FOUR COUNTRIES IMPACTS VOLUNTEERS, COMMUNITIES, AND THE GLOBAL MENTAL HEALTH EMERGENCY.

  Expenses $1,236,852

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Officers and directors · 2024

As listed in Part VII of the 2024 return, in the order the filer printed them. Each return names its own; this is not a roster the organization keeps with us.

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us. Earlier years are each on their own filing page.

Filings

• 2024

  Revenue

  $45,357,832

  Expenses

  $34,847,175

  Contributions

  $40,475,301

  Grants paid

  $52,000

• 2023

  Revenue

  $32,319,583

  Expenses

  $35,615,762

  Contributions

  $27,800,385

  Grants paid

  $52,000

• 2022

  Revenue

  $15,474,145

  Expenses

  $34,725,121

  Contributions

  $10,241,918

  Grants paid

  $0

The four totals the IRS asks for on Part I of the Form 990, as filed. A dash means the figure was not present on the return — not that it was zero.

Other returns filed

• 2021 · 990

  Revenue

  $9,895,767

  Expenses

  $31,787,434

  Assets (EOY)

  $43,318,384

• 2021 · 990

  Revenue

  $9,895,767

  Expenses

  $31,787,434

  Assets (EOY)

  $43,318,384

• 2020 · 990

  Revenue

  $49,580,169

  Expenses

  $25,059,586

  Assets (EOY)

  $63,932,921

• 2019 · 990

  Revenue

  $17,727,853

  Expenses

  $15,484,617

  Assets (EOY)

  $39,415,758

• 2018 · 990

  Revenue

  $27,137,174

  Expenses

  $12,229,626

  Assets (EOY)

  $36,378,307

• 2017 · 990

  Revenue

  $3,392,000

  Expenses

  $9,494,035

  Assets (EOY)

  $21,178,889

• 2016 · 990

  Revenue

  $29,570,714

  Expenses

  $6,029,663

  Assets (EOY)

  $28,327,379

• 2016 · 990

  Revenue

  $14,650,931

  Expenses

  $6,029,663

  Assets (EOY)

  $13,407,596

• 2015 · 990

  Revenue

  $4,134,715

  Expenses

  $2,890,348

  Assets (EOY)

  $3,986,882

• 2014 · 990

  Revenue

  $3,921,452

  Expenses

  $1,597,853

  Assets (EOY)

  $2,427,881

Nonprofiteer parses Forms 990, 990-EZ and 990-PF, in a window of recent tax years. These returns are recorded from the IRS e-file index, so their figures were extracted by that index rather than read from the return here — treat them as a different source from the filings above, not as more of the same record. A dash means the index carries no figure; Form 990-T listings carry none at all. Showing the 10 most recent; the API carries the rest.

Grants made

No itemized grants to organizations. Schedule I is filed only by organizations that granted more than $5,000 to a recipient, so most filers have none.

Grants received

• THE MENTAL HEALTH ASSOCIATION OF NEW YORK CITY INC

  $20,605,966

  2023 · LIFELINE SERVICES

• THE MENTAL HEALTH ASSOCIATION OF NEW YORK CITY INC

  $13,721,000

  2022 · LIFELINE SERVICES

• NATIONAL PHILANTHROPIC TR

  $4,002,500

  2023 · PUBLIC, SOCIETAL BENEFIT

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $3,033,500

  2023 · For grant recipient's exempt purposes

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $1,309,345

  2024 · For grant recipient's exempt purposes

• EDWARD CHARLES FOUNDATION

  $620,533

  2024 · CHARITABLE GIFT

• CARING FOR DENVER FOUNDATION

  $418,306

  2025 · FREE MENTAL HEALTH

• PAYPAL CHARITABLE GIVING FUND

  $331,734

  2024 · GENERAL SUPPORT

• CARING FOR DENVER FOUNDATION

  $326,257

  2023 · CARING 4 DENVER AND

• FIDELITY INVESTMENTS CHARITABLE GIFT FUND

  $288,657

  2022 · For grant recipient's exempt purposes

The 10 largest by cash amount. The API serves every itemized grant.

Other IRS files