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GOODWILL RETAIL SERVICES

EIN 45-1544299 LOS ANGELES, CA

Browse the largest nonprofits in California

Revenue 2024
$59,773,263
Expenses 2024
$59,773,263

Program services were 99.2% of total expenses calculated — Part IX's program-services column over total expenses, both as filed.

As filed

Subsection
03
NTEE code
J11
Classification
1000
Street
342 N SAN FERNANDO RD

These codes are the IRS's own and are shown exactly as filed. What each one means is in the Business Master File documentation (opens in a new tab).

Other organizations at this address

2 other organizations in the IRS Business Master File list the same street address. matched by us

We match the street line and ZIP code as the IRS gives them, ignoring case and outer spaces and nothing else, so "AVE" and "AVENUE" count as different streets and this list can miss some. A shared address can mean related organizations or a shared office, but it can also be a registered agent, a mail drop or a service provider holding mail for unrelated clients. It is not, by itself, evidence that two organizations are connected.

Mission and programs · 2024

Mission

THE MISSION OF GOODWILL RETAIL SERVICES IS TO SUPPORT, BENEFIT, AND CARRY OUT THE CHARITABLE PURPOSES OF GOODWILL INDUSTRIES OF SOUTHERN CALIFORNIA, A CALIFORNIA NONPROFIT PUBLIC BENEFIT CORPORATION RECOGNIZED BY THE INTERNAL REVENUE SERVICE (CONTINUED ON SCHEDULE O) AS EXEMPT UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED (THE "CODE"), AND AS A PUBLIC CHARITY DESCRIBED IN SECTION 501(A)(1) OF THE CODE.

Activities or mission (Part I)

TO SUPPORT, BENEFIT, AND CARRY OUT THE CHARITABLE PURPOSES OF GOODWILL (CONTINUED ON SCHEDULE O) INDUSTRIES OF SOUTHERN CALIFORNIA, A RECOGNIZED 501(C)(3) PUBLIC CHARITY.

  • GRS PROVIDED APPROXIMATELY 2,700 RETAIL STAFF TO OPERATE 87 MISSION-RELATED STORES OF GOODWILL INDUSTRIES OF SOUTHERN CALIFORNIA.

    Expenses $59,319,399 · Revenue $59,773,263

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Officers and directors · 2024

As listed in Part VII of the 2024 return, in the order the filer printed them. Each return names its own; this is not a roster the organization keeps with us.

  • Richard Villa

    CHAIR

    Total calculated
    $0
    Hours/week
    1 + 1 related

  • John Hwang

    VICE-CHAIR

    Total calculated
    $0
    Hours/week
    1 + 1 related

  • Peter Starrett

    TREASURER

    Total calculated
    $0
    Hours/week
    1 + 1 related

  • Susan H Stromgren

    SECRETARY

    Total calculated
    $0
    Hours/week
    1 + 1 related

  • John Patrick McClenahan

    PRESIDENT & CEO

    Total calculated
    $736,464
    From this org
    $0
    From related orgs
    $687,976
    Other
    $48,488
    Hours/week
    2 + 50 related

    Schedule J breakdown matched by us

    Base
    $0 + $483,081 related
    Bonus
    $0 + $200,000 related
    Other
    $0 + $4,895 related
    Deferred
    $0
    Nontaxable benefits
    $0 + $48,488 related
    Filer's total
    $0 + $736,464 related

  • Craig Levra

    EXECUTIVE VICE PRESIDENT & COO

    Total calculated
    $571,604
    From this org
    $268,143
    From related orgs
    $268,143
    Other
    $35,318
    Hours/week
    25 + 25 related

    Schedule J breakdown matched by us

    Base
    $198,147 + $198,147 related
    Bonus
    $67,981 + $67,981 related
    Other
    $2,015 + $2,015 related
    Deferred
    $0
    Nontaxable benefits
    $17,659 + $17,659 related
    Filer's total
    $285,802 + $285,802 related

  • Elizabeth Schwalbach

    CHRO

    Total calculated
    $382,482
    From this org
    $66,799
    From related orgs
    $267,195
    Other
    $48,488
    Hours/week
    10 + 40 related

    Schedule J breakdown matched by us

    Base
    $53,009 + $212,032 related
    Bonus
    $13,535 + $54,142 related
    Other
    $255 + $1,021 related
    Deferred
    $0
    Nontaxable benefits
    $9,698 + $38,790 related
    Filer's total
    $76,497 + $305,985 related

  • Chiko Tong

    SENIOR DIRECTOR, E-COMMERCE

    Total calculated
    $169,838
    From this org
    $157,794
    From related orgs
    $0
    Other
    $12,044
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $142,686
    Bonus
    $14,993
    Other
    $115
    Deferred
    $0
    Nontaxable benefits
    $12,044
    Filer's total
    $169,838

  • Pauline Gomez Starr

    SENIOR DIRECTOR, RETAIL OPERATIONS

    Total calculated
    $169,809
    From this org
    $153,771
    From related orgs
    $0
    Other
    $16,038
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $137,935
    Bonus
    $14,993
    Other
    $843
    Deferred
    $0
    Nontaxable benefits
    $16,038
    Filer's total
    $169,809

  • Shavone Turner

    SENIOR DIRECTOR, CUSTOMER ENGAGEMENT

    Total calculated
    $180,174
    From this org
    $147,648
    From related orgs
    $0
    Other
    $32,526
    Hours/week
    40

    Schedule J breakdown matched by us

    Base
    $132,463
    Bonus
    $14,993
    Other
    $192
    Deferred
    $1,950
    Nontaxable benefits
    $30,576
    Filer's total
    $180,174

  • Crystal Resendez Senior

    DIRECTOR, RETAIL SPECIAL EVENTS

    Total calculated
    $147,289
    From this org
    $134,577
    From related orgs
    $0
    Other
    $12,712
    Hours/week
    40

  • Andy Barajas

    DIRECTOR, KAIZEN ENGINEERING

    Total calculated
    $142,343
    From this org
    $124,936
    From related orgs
    $0
    Other
    $17,407
    Hours/week
    40

Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. A Schedule J breakdown is as filed: base pay, bonus, other, deferred compensation and nontaxable benefits from this organization, with any from related organizations beside each, and the filer's own total. It is shown with the Part VII listing of the same name on the same return. The form gives no key between the two, so that pairing is ours, and is marked matched by us. Earlier years are each on their own filing page.

Filings

  • 2024
    Revenue
    $59,773,263
    Expenses
    $59,773,263
    Contributions
    $0
    Grants paid
    $0
  • 2023
    Revenue
    $53,941,384
    Expenses
    $53,941,384
    Contributions
    $0
    Grants paid
    $0
  • 2022
    Revenue
    $48,069,024
    Expenses
    $48,069,024
    Contributions
    $0
    Grants paid
    $0

The four totals the IRS asks for on Part I of the Form 990, as filed. A dash means the figure was not present on the return — not that it was zero.

Other returns filed

  • 2021 · 990

    Revenue
    $46,029,774
    Expenses
    $46,029,774
    Assets (EOY)
    $8,869,033

  • 2020 · 990

    Revenue
    $37,713,458
    Expenses
    $37,713,458
    Assets (EOY)
    $8,436,088

  • 2019 · 990

    Revenue
    $41,210,700
    Expenses
    $41,210,700
    Assets (EOY)
    $6,001,970

  • 2018 · 990

    Revenue
    $39,138,170
    Expenses
    $39,138,170
    Assets (EOY)
    $6,361,183

  • 2017 · 990

    Revenue
    $37,506,078
    Expenses
    $37,506,078
    Assets (EOY)
    $5,591,335

  • 2016 · 990

    Revenue
    $34,304,977
    Expenses
    $34,304,977
    Assets (EOY)
    $5,588,547

  • 2015 · 990

    Revenue
    $30,281,552
    Expenses
    $30,281,552
    Assets (EOY)
    $5,045,165

  • 2014 · 990

    Revenue
    $31,840,099
    Expenses
    $31,840,099
    Assets (EOY)
    $5,339,372

  • 2013 · 990

    Revenue
    $25,889,872
    Expenses
    $25,889,872
    Assets (EOY)
    $5,275,659

  • 2012 · 990

    Revenue
    not reported
    Expenses
    $25,509,165
    Assets (EOY)
    $4,966,797

Nonprofiteer parses Forms 990, 990-EZ and 990-PF, in a window of recent tax years. These returns are recorded from the IRS e-file index, so their figures were extracted by that index rather than read from the return here — treat them as a different source from the filings above, not as more of the same record. A dash means the index carries no figure; Form 990-T listings carry none at all. Showing the 10 most recent; the API carries the rest.

Grants made

No itemized grants to organizations. Schedule I is filed only by organizations that granted more than $5,000 to a recipient, so most filers have none.

Grants received

Related organizations

From Schedule R Part II, where a filer lists the tax-exempt organizations it is related to by control. It does not record shared board members or money.

Declared on its 2024 return

Declared as related by

Other IRS files

Auto-Revocation List

Not listed. The IRS publishes this list for organizations whose exemption was automatically revoked for failing to file for three consecutive years.

Publication 78

Listed as of 11 November 2026, under deductibility SO.

These are two separate IRS files on two separate schedules, shown as published and not reconciled with each other. Neither is a statement about whether a contribution is deductible today: 19,245 organizations appear in Publication 78 while the IRS's own revocation file lists them as currently revoked, more than half of those revoked before 2019. Absence from Publication 78 is evidence of nothing, and presence is not evidence either. Verify current status with the IRS before relying on it.

What this page reflects

The registration facts above come from the IRS Business Master File published 9 November 2026 and read 9 November 2026, for every organization at once. Returns through tax year 2024, the newest we have parsed for this organization.