IHS THE INSTITUTE FOR HUMAN SERVICES INC

As filed

Subsection

03

NTEE code

L410

Classification

2000

Street

546 KAAAHI ST

These codes are the IRS's own and are shown exactly as filed. What each one means is in the Business Master File documentation (opens in a new tab).

Mission and programs · 2024

• EMERGENCY SHELTER AND FOOD PROGRAMS:DURING FY 2025, THE IHS EMERGENCY SHELTER PROGRAM AT SUMNER MEN'S AND KAAAHI WOMEN'S AND FAMILY SHELTERS PROVIDED 83,533 BED NIGHTS TO 1,081 UNDUPLICATED GUESTS. THIS CONSISTED OF 553 SINGLE MEN, 279 SINGLE WOMEN, AND 249 FAMILY MEMBERS (59 FAMILIES). 119 SINGLE MEN, 56 SINGLE WOMEN, AND 27 FAMILIES EXITED INTO TRANSITIONAL OR PERMANENT HOUSING.THE IHS MEAL PROGRAM SERVED 291,594 MEALS THROUGHOUT THE YEAR TO SHELTER GUESTS. THIS INCLUDES THREE MEALS PER DAY AT KAAAHI AND SUMNER EMERGENCY SHELTERS, HALE MAULIOLA HOUSING NAVIGATION CENTER, KAUHALE AND SPECIALTY SHELTERS. IN ADDITION, THE ORGANIZATION OFFERED MONTHLY FOOD DISTRIBUTIONS TO HELP REPLENISH HOUSEHOLD PANTRIES IN THE COMMUNITY.THE HALE MAULIOLA HOUSING NAVIGATION CENTER, WHICH OPENED IN NOVEMBER 2015, ENTERED ITS 10TH YEAR OF SERVICE. IN THE FISCAL YEAR, THE PROJECT SERVED 267 HOMELESS ADULTS FROM SINGLES AND COUPLES HOUSEHOLDS WITH EMERGENCY SHELTER, CASE MANAGEMENT, AND TARGETED HOUSING SERVICES. A TOTAL OF 236 CLIENTS EXITED, WITH 103 (44%) ENTERING INTO HOUSING PLACEMENTS. IHS WAS OPERATING THE TUTU BERT'S HOUSE (TBH 1, 2, 4, AND 5) MEDICAL SPECIALTY SHELTERS FOR HOMELESS ADULTS EXITING LOCAL HOSPITALS AT THE BEGINNING OF THE FISCAL YEAR. TBH4 WAS REPURPOSED AS A LOCATION FOR THE REDEMPTION KAUHALE IN AUGUST 2024. DURING THE FISCAL YEAR, 182 PERSONS WERE SERVED BY THE TBH PROGRAM AND 156 EXITED, WITH 49 (31%) ENTERING INTO HOUSING AND 25 (16%) ENTERING SHELTERS. KALIHI UKA RECOVERY HOUSE (KURH), A SPECIALTY SHELTER FOR HOMELESS ADULTS WITH BEHAVIORAL HEALTH TREATMENT NEEDS, ENTERED ITS SEVENTH YEAR OF SERVICE. KURH SERVED 113 CLIENTS, EXITING 107, OF WHOM 22 (21%) EXITED INTO HOUSING, 4 (4%) TO SHELTERS, AND 47 (44%) TO RESIDENTIAL TREATMENT FACILITIES. REDEMPTION KAUHALE (TRANSITIONAL HOUSING FOR HOMELESS MEN REENTERING THE COMMUNITY FROM JAIL OR PRISON, INCLUDING PROBATIONERS AND PAROLEES) SERVED 72 TOTAL CLIENTS ACROSS THREE PHYSICAL SITES (HALINA, PEARL CITY, AND KALIHI). PAEPAE HOU MEN'S KAUHALE (KAUHALE O KA HO'OLOLI HO'OLA) IS A TRANSITIONAL HOUSING PROGRAM FOR HOMELESS MEN RECOVERING FROM ADDICTIONS WHO HAVE COMPLETED TREATMENT. THE PROGRAM SERVED 22 MEN WITH 10 EXITING TO STABLE HOUSING.ALANA OLA PIHA KAUHALE (FOR HOMELESS ADULTS WITH A PET, SEEKING COMMUNAL LIVING, AND YOUNG ADULTS) HAD A SOFT OPENING IN JANUARY 2025, WITH INFRASTRUCTURE COMPLETED IN MAY AND ALL UNITS ONLINE. 72 INDIVIDUALS WERE SERVED, WITH 17 EXITING TO STABLE HOUSING. KUMU OLA HOU KAUHALE IS A KAUHALE FOR HOMELESS ADULTS. PHASE 1 OPENED IN MARCH 2025 AND SERVES CLIENTS WITH SERIOUS MENTAL ILLNESS, COGNITIVE IMPAIRMENT, AND CHRONIC HOMELESSNESS.. PHASE 2 OPENED IN JUNE 2025, TARGETING SHELTER FOR WORKING AND WORK-READY ADULT MEN, WOMEN, AND COUPLES. THE PROGRAM SERVED 35 PEOPLE WITH 2 EXITING TO STABLE HOUSING.

  Expenses $10,318,830 · Revenue $3,742,751

• HOUSING AND OTHER SUPPORTIVE SERVICES PROGRAMS:IHS DELIVERS NUMEROUS PROGRAMS THAT FOCUS ON REHOUSING AND STABILIZING INDIVIDUALS AND FAMILIES IN HOUSING, ALONG WITH PROMOTING SELF-SUFFICIENCY.IHS' CONTINUUM OF CARE (COC) HUD- FUNDED HOME AT LAST PERMANENT SUPPORTIVE HOUSING PROGRAM SERVED 78 CHRONICALLY HOMELESS PERSONS BY ASSISTING THEM TO OBTAIN OR REMAIN IN PERMANENT SUPPORTIVE HOUSING DURING THE YEAR. IHS' HOUSING FIRST PROGRAM PROVIDED HOUSING TO 129 HOUSEHOLDS COMPRISING THE MOST VULNERABLE CHRONICALLY HOMELESS. IHS' HOMELESS PREVENTION AND RAPID RE-HOUSING PROGRAMS PROVIDE ASSISTANCE TO HOUSEHOLDS WHO RECENTLY BECAME HOMELESS OR ARE ON THE VERGE OF HOMELESSNESS DUE TO AN EVENT THAT AFFECTED THE HOUSEHOLD SUCH AS JOB LOSS, ILLNESS, ETC. THE STATE HPO RRH PROGRAM ASSISTED 94 HOUSEHOLDS WITH 149 HOUSEHOLD MEMBERS TO ENTER INTO HOUSING WHILE THE HPO HP PROGRAM ASSISTED 201 HOUSEHOLDS WITH 434 HOUSEHOLD MEMBERS TO MAINTAIN HOUSING. TO QUALIFY, THESE HOUSEHOLDS MUST DEMONSTRATE THAT THEY WILL BE SELF-SUFFICIENT FOLLOWING THIS TEMPORARY ASSISTANCE. WE COLLABORATE WITH NUMEROUS OTHER ORGANIZATIONS TO OFFER FINANCIAL MANAGEMENT SKILL BUILDING TO THE PARTICIPANTS IN THIS PROGRAM, AS THESE SKILLS ARE CRITICAL TO MAINTAINING FINANCIAL STABILITY. ALONG WITH HOUSING PROGRAMS, IHS HELPS PEOPLE PREPARE FOR OR SUSTAIN THEMSELVES IN STABLE HOUSING BY PROMOTING A CULTURE OF SELF-RESPONSIBILITY, OFFERING EMPLOYMENT SUPPORT WITH JOB SEARCH, WRITING RESUMES, PREPARING FOR INTERVIEWS AND OTHER SUPPORTIVE EMPLOYMENT COUNSELING THROUGH OUR HELE 2 WORK PROGRAM. 417 PERSONS PARTICIPATED AND 236 GAINED JOBS. THIS ALSO INCLUDES OUR TAKING ROOT URBAN AGRICULTURE PROGRAM WHERE SHELTER GUESTS DEVELOP JOB SKILLS BY PARTICIPATING IN ON-SITE GARDENING CLASSES. THIS PROGRAM HAD 94 PARTICIPANTS, WITH 6 PARTICIPANTS GAINING EMPLOYMENT. ADDITIONALLY, THE NEW LEAF CUSTODIAL, MAINTENANCE, AND LANDSCAPING TRAINING PROGRAM ENROLLED 15 PARTICIPANTS IN ON THE JOB LEARNING PROJECTS, COMPLETING A TOTAL OF 408 PROJECTS, AND RESULTING IN 5 PARTICIPANTS BEING HIRED FOR EMPLOYMENT. KAHAUIKI VILLAGE (PERMANENT HOUSING PROGRAM FOR FORMERLY HOMELESS HOUSEHOLDS) SERVED 159 HOUSEHOLDS (144 FAMILIES AND 15 KUPUNA) COMPRISING 662 INDIVIDUALS (15 KUPUNA, 327 FAMILY, AND 320 CHILDREN) WITH PERMANENT HOUSING, CASE MANAGEMENT, AND SUPPORTIVE PROGRAMS.OTHER SUPPORTIVE SERVICES PROGRAMS INCLUDE SPECIALIZED CASE MANAGEMENT PROGRAMS FOR SHELTER RESIDENTS WHICH MAKE NUMEROUS REFERRALS TO OTHER COMMUNITY SERVICES SUCH AS PRIMARY HEALTH, MENTAL SUBSTANCE ABUSE TREATMENT OR OTHER SOCIAL SERVICES. THE IHS FAMILY PROGRAM SERVED 120 (69 SCHOOL AGED) UNDUPLICATED HOMELESS CHILDREN IN MAINTAINING THEIR ACADEMIC PERFORMANCE THROUGH AFTER-SCHOOL HOMEWORK SUPPORT, ENRICHMENT ACTIVITIES AND COORDINATION WITH CHILDREN'S SCHOOLS. 56 CHILDREN (43 FROM KV AND 23 FROM KAAAHI) PARTICIPATED IN OUR 2025 SUMMER FUN PROGRAM.OUTREACH TEAMS PROVIDE ASSERTIVE OUTREACH AND NEEDS ASSESSMENTS TO UNSHELTERED HOMELESS ADULTS AND FAMILIES, WITH FACILITATION OF SERVICES INCLUDING PSYCHIATRIC EVALUATION, SUBSTANCE ABUSE TREATMENT, AND TRANSITION INTO EMERGENCY SHELTER AND STABLE HOUSING. THE TEAMS ENGAGED 1,790 UNDUPLICATED CLIENTS. THEY PROVIDED INTENSIVE SERVICES TO 602 INDIVIDUALS IN URBAN HONOLULU, WAIKIKI, MOILIILI, EAST HONOLULU, AND WINDWARD OAHU. RELOCATION SERVICES ASSISTED 121 HOMELESS HOUSEHOLDS (103 SINGLES AND 18 FAMILIES) TOTALING 158 PERSONS TO RETURN TO THEIR FAMILIES AND COMMUNITIES OF ORIGIN ON THE NEIGHBOR ISLANDS AND THE CONTINENTAL US.

  Expenses $5,470,362 · Revenue -$1,612,192

• COMMUNITY BASED CASE MANAGEMENT PROGRAM:IHS' CCS CASE MANAGEMENT PROGRAM SERVED 378 ADULT CONSUMERS WHO HAVE SERIOUS MENTAL ILLNESS (SMI). THE HOMELESS INTENSIVE CASE MANAGEMENT PLUS (HICM+) PROGRAM SERVED 371 HIGH UTILIZER ADULT CLIENTS WITH SUSPECTED SEVERE MENTAL ILLNESS. TARGETED OUTCOMES INCLUDED REDUCING HOSPITALIZATIONS, ARRESTS AND LINKAGE TO TREATMENT. THE CIS PROGRAM SERVED 110 HOMELESS ADULTS WITH MEDICAL NEEDS WHO REQUIRES HOUSING NAVIGATION TO ACHIEVE AND SUSTAIN HOUSING.

  Expenses $2,678,421 · Revenue $3,588,501

• VOLUNTEER PROGRAM:VOLUNTEERS PARTICIPATED IN ACTIVITIES RANGING FROM SERVING MEALS, ASSISTING WITH SHELTER PROJECTS, TUTORING CHILDREN, PREPARING OR EVALUATING CLIENT RESUMES, OFFICE ASSISTANCE, CONDUCTING DONATION DRIVES, PRO-BONO PROFESSIONAL SERVICES, ETC. IN FY 2025, 1,018 INDIVIDUAL VOLUNTEERS DONATED OVER 4,469 HOURS AND 327 GROUPS (AVERAGE 7 PEOPLE PER GROUP) DONATED 6,093 HOURS OF ASSISTANCE. THESE CONTRIBUTIONS OF TIME AND EFFORT ARE CONTINUING EVIDENCE OF COMMUNITY ALOHA AND COMMITMENT TO OUR MISSION OF ENDING HOMELESSNESS.MEDICAL SERVICES: IN FY 2025 IHS MEDICAL SERVICES CONTINUED TO PROVIDE CONTRACTED PSYCHIATRY SERVICES IN ADDITION TO SUPPORTING THE SHELTERS WITH MEDICATION MANAGEMENT, WOUND CARE, AND REFERRALS TO URGENT OR PRIMARY CARE. 4,440 VISITS (INCLUDING 752 FOR PSYCHIATRIC CARE) WERE PROVIDED TO 931 INDIVIDUALS. THE IMI OLA PIHA HOMELESS TRIAGE AND TREATMENT CENTER ENTERED ITS SECOND YEAR OF SERVICE. IN FY 2025, THE PROGRAM SERVED 233 CLIENTS, WITH 72% EXITS TO SUCCESSFUL DESTINATIONS ( 8 TO PERMANENT HOUSING, 114 TO TRANSITIONAL HOUSING, 46 TO OTHER SHELTERS.) OF THESE, 130 ENTERED RESIDENTIAL OR OUTPATIENT TREATMENT.

  Expenses $3,057,581 · Revenue $277,912

As filed on the 2024 return. The filer continues this part on Schedule O, which is not shown here.

Officers and directors · 2024

As listed in Part VII of the 2024 return, in the order the filer printed them. Each return names its own; this is not a roster the organization keeps with us.

The first 25 listed. Compensation is as filed in Part VII: reportable pay from this organization and from related organizations, other compensation, and hours per week. The total, marked calculated, is our sum of the three dollar columns, with a blank column counted as $0; the form itself has no total. On a Form 990-EZ the columns are Part IV's instead, and on a Form 990-PF Part VIII's — compensation, contributions to benefit plans, and expense account — and the total sums those. Earlier years are each on their own filing page.

Filings

• 2024

  Revenue

  $24,072,153

  Expenses

  $25,241,506

  Contributions

  $17,990,069

  Grants paid

  $0

• 2023

  Revenue

  $23,009,468

  Expenses

  $22,593,133

  Contributions

  $17,629,664

  Grants paid

  $0

• 2022

  Revenue

  $22,658,140

  Expenses

  $22,552,960

  Contributions

  $17,884,701

  Grants paid

  $0

The four totals the IRS asks for on Part I of the Form 990, as filed. A dash means the figure was not present on the return — not that it was zero.

Other returns filed

• 2021 · 990

  Revenue

  $50,422,149

  Expenses

  $22,551,496

  Assets (EOY)

  $44,659,806

• 2020 · 990

  Revenue

  $27,371,445

  Expenses

  $25,968,123

  Assets (EOY)

  $15,246,582

• 2019 · 990

  Revenue

  $19,521,577

  Expenses

  $18,927,704

  Assets (EOY)

  $11,715,526

• 2018 · 990

  Revenue

  $16,343,441

  Expenses

  $17,247,824

  Assets (EOY)

  $8,323,098

• 2017 · 990

  Revenue

  $15,527,832

  Expenses

  $15,523,237

  Assets (EOY)

  $9,088,621

• 2016 · 990

  Revenue

  $15,611,830

  Expenses

  $14,569,060

  Assets (EOY)

  $9,902,352

• 2015 · 990

  Revenue

  $12,814,605

  Expenses

  $12,893,188

  Assets (EOY)

  $8,196,539

• 2014 · 990

  Revenue

  $10,246,307

  Expenses

  $10,408,260

  Assets (EOY)

  $7,876,181

• 2013 · 990

  Revenue

  $9,280,129

  Expenses

  $9,571,124

  Assets (EOY)

  $7,945,658

• 2012 · 990

  Revenue

  — not reported

  Expenses

  $9,314,611

  Assets (EOY)

  $7,592,347

Nonprofiteer parses Forms 990, 990-EZ and 990-PF, in a window of recent tax years. These returns are recorded from the IRS e-file index, so their figures were extracted by that index rather than read from the return here — treat them as a different source from the filings above, not as more of the same record. A dash means the index carries no figure; Form 990-T listings carry none at all. Showing the 10 most recent; the API carries the rest.

Grants made

No itemized grants to organizations. Schedule I is filed only by organizations that granted more than $5,000 to a recipient, so most filers have none.

Grants received

• ALOHA UNITED WAY INC

  $1,763,000

  2024 · CONTINUUM OF CARE GRANT

• ALOHA UNITED WAY INC

  $1,715,589

  2022 · CONTINUUM OF CARE GRANT

• ALOHA UNITED WAY INC

  $1,654,238

  2023 · CONTINUUM OF CARE GRANT

• ALOHA UNITED WAY INC

  $216,275

  2022 · GENERAL OPERATING GRANT

• ALOHA UNITED WAY INC

  $211,169

  2023 · GENERAL OPERATING GRANT

• THE QUEENS MEDICAL CENTER

  $173,591

  2022 · GENERAL SUPPORT

• WAIKIKI BUSINESS IMPROVEMENT DISTRICT ASSOCIATION

  $86,414

  2023 · HOMELESS OUTREACH

• KAISER FOUNDATION HEALTH PLAN INC

  $80,000

  2024 · Strengthening The Medical Respite Ecosystem In Oah

• KAISER FOUNDATION HEALTH PLAN INC

  $78,400

  2023 · Promoting Successful Re-entry For Formerly Incarce

• KAISER FOUNDATION HEALTH PLAN INC

  $75,000

  2022 · Averting Homelessness And Recidivism For Formerly

The 10 largest by cash amount. The API serves every itemized grant.

Other IRS files